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Bicycle e-Locker Installation Services, Maintenance Services, and Customer Support Services

City of West Hollywood
PlanetBids RFP Posted: April 14, 2026

AI Summary

PROCUREMENT OVERVIEW

The City of West Hollywood is seeking to contract for the installation, maintenance, and customer support services for publicly accessible bicycle electronic locker systems (e-lockers) at three City-owned public facility locations. The core objective is to provide a shared-use, on-demand system that allows multiple registered users to access lockers on a short-term basis. The contractor will be responsible for all aspects of the project, including labor, materials, tools, transportation, and compliance with city specifications.

ISSUING ORGANIZATION

  • Organization: City of West Hollywood
  • Location: West Hollywood, California, US
  • Primary Contact: Paige Portwood
  • Email: [email protected]

KEY DATES

  • Posted Date: April 14, 2026
  • Proposal Due Date: May 5, 2026
  • QA Deadline: April 24, 2026, 10:00 AM (PDT)
  • Anticipated Start Date: July 15, 2026
  • Contract Term: Initial term of one year with two optional two-year renewals.

CONTRACT DETAILS

  • Contract Type: Lump Sum
  • Bid Bond: 10%
  • Payment Bond: 100%
  • Performance Bond: 100%
  • Response Format: Electronic
  • Response Types: Line Items

MANDATORY REQUIREMENTS

  • Licensing: Must hold a Class A General Engineering Contractor or D-34 Prefabricated Equipment Contractor license for installation services.
  • Bonding: Bid bond (10%), payment bond (100%), and performance bond (100%) are required.
  • Experience: Bidders must demonstrate relevant experience in similar projects.
  • Insurance: Proof of insurance is required.
  • Geographic Restrictions: Services must be performed within West Hollywood, California.

TECHNICAL CAPABILITIES

Bidders must demonstrate expertise in:

  • Installation of secure, durable, and weather-resistant bicycle storage units.
  • Implementation of user-friendly electronic access systems (mobile applications, RFID/transit card, or keypad entry).
  • Routine preventative maintenance and on-call repair services.
  • Data collection and reporting related to system usage and performance metrics.

DELIVERABLES AND PERFORMANCE STANDARDS

Key deliverables include:

  • Installation of e-lockers at specified locations.
  • Routine preventative maintenance schedules.
  • On-call maintenance and repair services.
  • Customer support services for end users.
  • Regular reporting on system usage, availability, and performance metrics.

EVALUATION CRITERIA

Proposals will be evaluated based on:

  • Technical approach and methodology.
  • Past performance and relevant experience.
  • Price competitiveness.
    The evaluation will consider both qualitative and quantitative factors, aiming for a best-value determination.

PREFERRED QUALIFICATIONS

While not mandatory, the following qualifications may enhance a bidder's competitiveness:

  • Experience with similar electronic locker systems.
  • Additional certifications related to project management or engineering.
  • Strong customer service capabilities and proven track record in user support.

This summary encapsulates the essential information for bidders to assess their fit for the City of West Hollywood's e-locker installation and maintenance project.

Due Date
May 5, 2026
(Overdue)
Solicitation #
140892

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Description

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The City seeks to award one or more contracts to provide: (1) installation services; (2) maintenance services, including routine preventative maintenance and on-call maintenance and repairs; and (3) customer service assistance services for publicly accessible bicycle electronic locker systems (“e-lockers”) at three (3) City-owned public facility locations. The initial contract term shall be for one (1) year, with two (2) optional two-year renewal terms. Contractor(s) shall furnish all labor, incidental trade-related materials, tools, equipment, transportation, mobilization, vehicle expenses, fuel, permits, traffic control, public notification, taxes, insurance, bonding, overhead, and profit necessary to perform the work in accordance with the City’s specifications and contract requirements. E-lockers provided under this contract shall operate as a shared-use, on-demand system and shall not be configured for exclusive or long-term assignment to individual users. The system must support access by multiple registered users on a short-term, non-exclusive basis, with lockers returning to general availability after each use or after a defined maximum usage period.
General work includes, but is not limited to: furnishing and installing secure, durable, and weather-resistant bicycle storage units; implementing user-friendly electronic access systems (e.g., mobile application, RFID/transit card, or keypad entry); ensuring system functionality and reliability; providing routine preventative maintenance; delivering on-call maintenance and repair services; offering customer support to end users; and collecting and reporting data related to system usage, availability, and performance metrics.

Additional Information

Source

Sam.gov

Type

RFP

Status

closed

Contract Type

Bid

Regions of Opportunity

Los Angeles

Reference Number

140892

Contact Name

Paige Portwood

Contact Email

Contact Phone

323-848-6401

Organization City

West Hollywood

Organization Province / State

California

Organization Country

US

Last Updated

May 6, 2026

Frequently Asked Questions

When is the proposal submission deadline?

The proposal submission deadline is May 5, 2026 (Overdue).

Note: This opportunity has already closed. See similar active opportunities above.

Where can I submit a proposal or get solicitation documents?

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