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TBIPS – DFATD - Digital Navigators – Systems Administrator (Level 1)

Department of Foreign Affairs, Trade and Development (GAC)
CanadaBuys Posted: January 15, 2026

AI Summary

Summary of Opportunity: TBIPS – DFATD - Digital Navigators – Systems Administrator (Level 1)

Organization and Contact Details:

  • Issuing Organization: Department of Foreign Affairs, Trade and Development (DFATD), Government of Canada.
  • Contract Authority Contact: Netsanet Hailu-Mamo

Important Dates:

  • Posted Date: January 15, 2026
  • Due Date: January 30, 2026, by 2:00 PM ET
  • Anticipated Start Date: As soon as possible post-award
  • Performance Period: Two years, ending February 15, 2028

Procurement Type and Value:

  • Contract Type: Task-Based Informatics Professional Services (TBIPS)
  • Estimated Level of Effort: 10 to 12 Level 1 Systems Administrators

Scope and Objectives:
The requirement is to provide junior administrator resources to support the Service Delivery and Support Division (AIS) at DFATD. These resources will offer in-person IT support services to approximately 8,500 clients, both within the National Capital Region (NCR) and teleworkers in Canada and abroad. Key responsibilities include workstation setup, troubleshooting, Microsoft 365 and Teams support, smartphone assistance, IT moves, and asset disposal.

Mandatory Qualifications/Certifications:

  • Security Clearance: Minimum resource security clearance of SECRET is required.
  • Corporate Security Requirement: Minimum corporate security required is SECRET.

Key Technical Capabilities:

  • Proficiency in providing IT support for Microsoft 365 and Teams.
  • Experience with workstation setup and troubleshooting.
  • Ability to manage smartphone IT issues.

Deliverables and Performance Standards:

  • Provide face-to-face client support, not limited to help desk services.
  • Deliver timely and effective IT support as outlined in the project scope.

Evaluation Criteria:
Proposals will be evaluated based on the qualifications of the resources provided, the ability to meet the project scope within the required timeframe, and compliance with security requirements.

Preferred Qualifications for Competitive Advantage:

  • Previous experience in supporting government clients or large populations.
  • Demonstrated ability to work effectively in high-pressure environments and provide comprehensive IT solutions.

Geographic Restrictions:
This opportunity is open to TBIPS Supply Arrangement Holders qualified under Tier 1 for services in the National Capital Region.

Submission Method:
Proposals must be submitted directly to the named Contract Authority. Interested bidders should prepare their submissions in either official language.

For further details on proposal submission and qualification criteria, refer to the contacts provided above.

Due Date
January 30, 2026
(Overdue)
Solicitation #
26-305375

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Description

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NOTICE OF PROPOSED PROCUREMENT (NPP) For TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS) – Department of Foreign Affairs, Trade and Development (DFATD) - Digital Navigators – Systems Administrator (Level 1) GSIN: D302A Informatics Professional Services Reference Number: 26-305375 Solicitation Number: 26-305375 Organization Name: Department of foreign Affairs, Trade and Development Solicitation Date: 2026-01-15 Closing Date: 2026-01-30 02:00 PM Eastern Time ET Anticipated Start Date: As soon as possible Estimated Delivery Date: 2028-02-15 Estimate Level of Effort: Two Years for 10 ( upto 12 ) resources Contract Duration: Initial Contract Period of two (2) years. Solicitation Method: Competitive Comprehensive Land Claim Agreement Applies: No Number of Contracts: 1 Applicable Trade Agreements: • the Canadian Free Trade Agreement (CFTA), • the Canada-Chile Free Trade Agreement (CCFTA), • the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP), • the Canada-Columbia Free Trade Agreement (CColFTA) • the Canada-European Union Comprehensive Economic and Trade Agreement (CETA), • the Canada–Honduras Free Trade Agreement, • the Canada–Korea Free Trade Agreement, • the Canada-Panama Free Trade Agreement (CPanFTA), • the Canada-Peru Free Trade Agreement (CPFTA), • the Canada–Ukraine Free Trade Agreement, • the Canada-United Kingdom Trade Continuity Agreement, and • World Trade Organization Agreement on Government Procurement (WTO-AGP), Requirement Details Tendering Procedure: Selective Tendering This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following categories: WORKSTREAM 3 CATEGORY LEVEL OF EXPERTISE ESTIMATED NUMBER OF RESOURCES REQUIRED • 3.9 System administrator Level 1 10 ( up to 12) The following SA Holders have been invited to submit a proposal: LIST SUPPLIERS 1. Altis Recruitment & Technology Inc. 2. IPSS INC. 3. Maverin Business Services Inc. 4. MaxSys Staffing & Consulting Inc. 5. MONZ CONSULTING INC., NEWFOUND RECRUITING CORPORATION. in Joint Venture 6. Newfound Recruiting Corporation 7. Onaki Création S.E.N.C., IBISKA TELECOM INC., in Joint Venture 8. Oomple Inc 9. PrecisionIT Inc,IDS Systems Consultants Inc., PrecisionERP Incorporated, in JOINT VENTURE 10. Procom Consultants Group Ltd. 11. RHEA INC., I4C INFORMATION TECHNOLOGY CONSULTING INC., in Joint Venture 12. Spaghetti Logic Inc. 13. Spectra FX Inc. 14. T.E.S. Contract Services INC. 15. The AIM Group Inc. Description of Work: DFTAD is seeking junior administrator resources to support the Service Delivery and Support Division (AIS), which provides IM/IT services to approximately 8,500 clients in the National Capital Region (NCR) and to teleworkers in Canada and abroad. An estimated 10 resources are required to deliver in-person and limited remote IT support, including workstation setup and troubleshooting, Microsoft 365 and Teams support, smartphone assistance, IT moves, and asset disposal. Resources will be based at GAC facilities in the NCR and provide face-to-face client support; this is not a help desk role. Incumbent Information: Yes – Contract # 7461728/ Supplier: Monz Consulting Inc; NewFound Recruiting / Contract # 7462154/ Supplier: Procom Security Requirement: Common PS SRCL #34 applies Minimum Corporate Security Required: SECRET Minimum Resource Security Required: SECRET Contract Authority Name: Netsanet Hailu-Mamo Phone Number: (343) 550-3924 Email Address: [email protected] Inquiries Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “CANADABUYS.CANADA.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language. NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact [email protected]

Additional Information

Source

canadabuys

Status

closed

Procurement Method

Competitive - Selective tendering

Procurement Category

Services

Reference Number

cb-939-40341160

Amendment Number

000

Contracting Entity

Department of Foreign Affairs, Trade and Development (GAC)

Contact Name

Netsanet Hailu-Mamo

Contact Email

Contact Phone

+13435503924

Contact Country

Canada

Organization City

Gatineau

Organization Province / State

Quebec

Organization Country

Canada

Last Updated

July 29, 2026

Frequently Asked Questions

When is the proposal submission deadline?

The proposal submission deadline is January 30, 2026 (Overdue).

Note: This opportunity has already closed. See similar active opportunities above.

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