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Analysis of the Correctional Service of Canada (CSC) Workers’ Compensation Board (WCB) Claims, Costs, and recommendation for Reduction Options

Correctional Service of Canada (CSC)
CanadaBuys Posted: April 29, 2026

AI Summary

PROCUREMENT OVERVIEW

The Correctional Service of Canada (CSC) is seeking professional consulting services to analyze Workers’ Compensation Board (WCB) claims, costs, and provide recommendations for reducing these costs while ensuring legal compliance and supporting employee health. The project aims to assess the drivers of WCB claims, operational practices, and governance issues, with a focus on psychological injury management and benchmarking against comparable federal departments and large public sector employers.

ISSUING ORGANIZATION

  • Organization Name: Correctional Service of Canada (CSC)
  • Location: Ottawa, ON, Canada
  • Primary Contact: Nassima Aliouat
  • Email: [email protected]

CONTRACT DETAILS

  • Contract Type: Firm-fixed-price
  • Estimated Contract Value: Up to $3.75 million
  • Option Years: None specified

MANDATORY REQUIREMENTS

  • Supply Arrangement Holders: Only holders under E60ZT-16TSSB Tier 1 ($0 - $3.75M) are eligible to bid.
  • Security Clearance: Designated Organization Screening (DOS) and Reliability Status for personnel.
  • Geographic Restrictions: Must operate within the metropolitan area of Ottawa, ON.
  • Experience Requirements: Proven experience in business consulting/change management services, particularly in high-risk environments.

TECHNICAL CAPABILITIES

Bidders must demonstrate expertise in:

  • Analyzing WCB claims and costs
  • Change management and operational practices
  • Psychological injury management
  • Benchmarking against federal departments and public sector employers
  • Cross-jurisdictional WCB policy analysis

DELIVERABLES AND PERFORMANCE STANDARDS

Key deliverables include:

  • A comprehensive assessment report on WCB claims and costs
  • Actionable recommendations for cost reduction
  • Benchmarking analysis with comparable organizations
  • Options for prevention and case management strategies
  • Regular progress updates and final reporting

PREFERRED QUALIFICATIONS

While not mandatory, bidders with the following qualifications may have a competitive advantage:

  • Experience working with federal or public sector organizations
  • Advanced certifications in human resources or management consulting
  • Proven methodologies for psychological injury management and case management strategies

This summary encapsulates the essential information for potential bidders to assess their fit for the opportunity with the Correctional Service of Canada.

Due Date
May 14, 2026
(Overdue)
Solicitation #
21120-27-5373481

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Description

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NOTICE OF PROPOSED PROCUREMENT (NPP) for Solutions-Based Professional Services (TSPS) Requirement This requirement is for: Correctional Service Canada (CSC) This requirement is open only to those Supply Arrangement Holders under E60ZT-16TSSB who qualify under Tier 1 (= $0 - $3.75M), in the metropolitan area and for the following stream(s): Stream 2: Business consulting/change management services The requirement is intended to result in the award of one (1) contract The following SA Holders have been invited to submit a proposal. 1. Big River Analytics Ltd. 2. Calian Ltd. 3. Cathexis Consulting Inc. 4. Dare Human Resources Corporation 5. Deloitte Inc. 6. FERENCE & COMPANY CONSULTING LTD. 7. Goss Gilroy Inc. 8. Gartner Canada Co. 9. Hackett Consulting Inc. 10. Hickling, Arthurs, Low Corporation 11. HumanSystems Incorporated 12. Parriag Group Inc and Atlantic Evaluation Group in Joint Venture 13. R.A. Malatest & Associates Ltd. 14. The Institute on Governance 15. MGIS Inc. 16. Le Groupe-conseil baastel ltée 17. Y2 Consulting Psychologists Inc./Psychologues consultants Y2 inc. Description of the Requirement: The Correctional Service of Canada (CSC) has a requirement for the provision of professional services under Stream 2: Business consulting/change management services. The work will involve the following: Background The Correctional Service Canada (CSC) operates federal correctional institutions and community offices across Canada, where employees are exposed to a diverse range of occupational hazards. These risks stem from direct interaction with incarcerated individuals, complex security operations, administrative responsibilities, and institutional health and safety challenges. This high risk, complex environment operates in CSC facilities across multiple provinces and territories, and has resulted in increasing psychological injury claims, Post Traumatic Stress Disorder (PTSD) risks, and long duration absences for employees at CSC. The resulting insurable claims are subject to various Workers’ Compensation Board (WCB) regimes. Objective To provide CSC with a comprehensive, evidence based assessment of WCB claim drivers, costs, operational practices related to WCB claims, and governance, with actionable recommendations to reduce WCB costs while maintaining legal compliance and supporting employee health and recovery. The work must include benchmarking with comparable federal departments and large public sector employers, analysis of cross jurisdictional WCB policies, options for prevention and case management, resourcing models, operational approaches, and psychological injury management practices Security: There are security requirements associated with this requirement. Please note that SA Holders do not need to have the required clearance to submit a bid. For additional information, consult Part 6 - Security, Financial and Other Requirements, and Part 7 – Resulting Contract Clauses. For more information on personnel and organization security screening or security clauses, Bidders should refer to the Contract Security Program of Public Works and Government Services Canada (http://www.tpsgc-pwgsc.gc.ca/esc-src/introduction-eng.html) website. Level of Security Requirement: Security Requirement: Annex C, Security Requirements Check List & Appendix A to Annex C – Security Requirements for Laptop Minimum Corporate Security Required: Designated Organization screening (DOS) Minimum Resource Security Required: Reliability Status Document Safeguarding Security Level Required: N/A Applicable Trade Agreements: The World Trade Organization Agreement on Government Procurement (WTO-AGP), the Canada-Chile Free Trade Agreement (CCFTA), the Canada-Peru Free Trade Agreement (CPFTA), the Canada-Colombia Free Trade Agreement (CColFTA), the Canada-Panama Free Trade Agreement (CPanFTA), the Canada-Honduras Free-Trade Agreement, the Canada-European Union Comprehensive Economic and Trade Agreement (CETA), the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP), the Canadian Free Trade Agreement (CFTA), the Canada-Ukraine Free Trade Agreement (CUFTA), the Agreement on Trade Continuity between Canada and the United Kingdom of Great Britain and Northern Ireland and the Canada-Korea Free Trade Agreement (CKFTA). Proposed period of contract: The proposed period of contract shall be from the date of Contract award to one (1) year later Estimated Level of Effort: The estimated level of effort of the contract will be for 100 days. File Number: 21120-27-5373481 Contracting Authority: Nassima Aliouat Phone Number: 343-540-8957 E-Mail: [email protected] Inquiries: Inquiries regarding this Request for Proposal (RFP) requirement must be submitted to the Contracting Authority named above. RFP documents will be e-mailed directly by the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “CANADABUYS.CANADA.CA” ” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language. Debriefings: Bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within 15 working days from receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person. NOTE: The Task and Solutions Professional Services (TSPS) Method of Supply is subject to quarterly refresh cycles. If you wish to find out how you can be a “Qualified SA Holder”, please contact [email protected]

Additional Information

Source

canadabuys

Status

closed

Procurement Method

Competitive - Selective tendering

Procurement Category

Services

Selection Criteria

Highest Combined Rating of Technical Merit and Price

Regions of Opportunity

National Capital Region (NCR)

Regions of Delivery

Canada *National Capital Region (NCR)

Reference Number

cb-493-28865550

Amendment Number

000

Contracting Entity

Correctional Service of Canada (CSC)

Contact Name

Nassima Aliouat

Contact Email

Contact Phone

+13435408957

Contact Country

Canada

Organization City

Ottawa

Organization Province / State

ON

Organization Country

Canada

Last Updated

May 14, 2026

Frequently Asked Questions

When is the proposal submission deadline?

The proposal submission deadline is May 14, 2026 (Overdue).

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