Question 1

What is "Alarm System Monitoring Service for CED Facilities Across Quebec."?

Accepted Answer

**PURPOSE & SCOPE:**
- **What is being procured/granted?**: The procurement is for remote alarm system management services for Canada Economic Development (CED) facilities across Quebec.
- **Project scope and objectives**: The project aims to provide 24/7 alarm monitoring, technical verifications, call center support, and required equipment parts with regional travel to various CED offices.
- **Contract type and estimated value**: This is a one-year contract (with options to extend for two additional one-year periods) with no specific estimated value mentioned.

**BUYER INFORMATION:**
- **Issuing organization**: Economic Development Agency of Canada for the Regions of Quebec (CED).
- **Contact details**: Nora Haimani, Email: nora.haimani@dec-ced.gc.ca, Phone: 438-458-3165.
- **Important dates**: 
  - Posted: December 22, 2025
  - Due: January 23, 2026, at 2:00 PM EST
  - Performance period: From April 1, 2026, to March 31, 2027.

**MANDATORY REQUIREMENTS:**
- **Required certifications/registrations**: Offerors must be compliant with Canada’s Code of Conduct for Procurement. Furthermore, security clearances may be needed depending on the proposal requirements.
- **Mandatory qualifications**: Offerors must demonstrate legal capacity to contract and must be Canadian suppliers or suppliers from applicable trading partners.
- **Geographic restrictions or location requirements**: Services must be available in specific cities: Gatineau, Montréal, Gaspé, Sept-Îles, Alma, Trois-Rivières, Sherbrooke, Val-d’Or, Rimouski, Québec, and Drummondville.

**TECHNICAL REQUIREMENTS:**
- **Key technical capabilities needed**: The service shall include remote alarm management and a 24/7 call center.
- **Deliverables and performance standards**: Performance standards related to response times for alarm notifications and technical verifications, although specific metrics are not detailed.
- **Evaluation criteria**: Proposals will be evaluated based on the lowest price and mandatory technical criteria.

**PREFERRED QUALIFICATIONS:**
- **Nice-to-have certifications or experience**: Experience in managing alarm systems across multiple sites or facilities.
- **Additional evaluation factors**: Companies with a proven track record of reliability in alarm system management and customer service may have an advantage.

**KEY EVALUATION FACTORS:**
- **How proposals will be evaluated**: Proposals will be evaluated based on price and whether they meet mandatory technical criteria.
- **Past performance requirements**: Although not explicitly stated, relevant experience and references may likely play a role in evaluation due to the nature of the services required.

This structured summary provides a comprehensive overview of the opportunity, highlighting critical criteria for potential bidders while adhering to the formatting instructions.

Question 2

When is the proposal submission deadline?

Accepted Answer

The proposal submission deadline is January 23, 2026 (4 days left).

Question 3

Where can I submit a proposal or get solicitation documents?

Accepted Answer

You can access the full solicitation documents and submit your proposal at: https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/cb-227-6939381

Alarm System Monitoring Service for CED Facilities Across Quebec.

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