SolarWinds or equivalent for the Natural Sciences and Engineering Research Council of Canada

PROCUREMENT OVERVIEW

Shared Services Canada (SSC) is soliciting bids for the procurement of SolarWinds software or an equivalent solution for the Natural Sciences and Engineering Research Council of Canada (NSERC). The primary objective is to acquire a software subscription license that meets the operational needs of NSERC in Ottawa, Ontario. This procurement aims to enhance IT service management and monitoring capabilities within the organization.

ISSUING ORGANIZATION

The issuing organization is Shared Services Canada (SSC), located in Ottawa, Ontario, Canada. The primary contact for this solicitation is Javier Ventura, who can be reached via email at [email protected].

MANDATORY REQUIREMENTS

Bidders must meet the following mandatory requirements to be considered eligible:

• Compliance with all requirements outlined in the bid solicitation.
• Submission of pricing in accordance with Annex A – List of Deliverables and Pricing.
• Bidders must be registered in the SSC P2P portal to submit a response and must be Canadian suppliers or suppliers from applicable trading partners as defined in Annex B – Definitions.
• Bidders must demonstrate compliance with all mandatory criteria specified in the Request for Quotations document.

TECHNICAL CAPABILITIES

Bidders should possess expertise in IT service management software, specifically with SolarWinds or equivalent solutions. Familiarity with relevant technologies and methodologies for IT monitoring and management is essential.

DELIVERABLES AND PERFORMANCE STANDARDS

Key deliverables include the provision of the SolarWinds software subscription license as specified in the Annex A. Performance standards will be evaluated based on the successful implementation and operational effectiveness of the software in meeting NSERC's requirements.

EVALUATION CRITERIA

Proposals will be evaluated based on the lowest evaluated subtotal price, with the responsive bid that meets all mandatory requirements being recommended for contract award. Specific evaluation criteria and their weighting are detailed in the Request for Quotations document.

PREFERRED QUALIFICATIONS

While not mandatory, bidders with prior experience in providing SolarWinds or equivalent solutions to governmental or large organizational clients may have a competitive advantage. Additional preferred qualifications include certifications related to IT service management and demonstrated past performance in similar projects.

This summary captures the essential elements of the RFP, providing potential bidders with the necessary information to assess their fit for this opportunity.