VACCHCS Switchboard Operators

PROCUREMENT OVERVIEW:
The Department of Veterans Affairs, Network Contract Office 21, is seeking qualified bidders to provide Switchboard Operators for the Veterans Affairs facilities in California. The core objective of this procurement is to ensure efficient and effective communication services for veterans and staff, enhancing the overall operational capabilities of the VA facilities. The switchboard operators will be responsible for managing incoming calls, directing inquiries, and providing information to veterans and their families, thereby fulfilling a critical role in the VA's service delivery.

ISSUING ORGANIZATION:
The issuing organization is the Department of Veterans Affairs, specifically the Network Contract Office 21. The office is located in California, USA. The primary contact for this opportunity is Cynthia Diezel, who can be reached at [email protected].

KEY DATES:

• Posted Date: August 5, 2026
• Proposal Due Date: August 10, 2026
• Anticipated Award Date: Not specified
• Performance Period: Not specified

CONTRACT DETAILS:
The contract type is not explicitly stated in the provided information. The estimated contract value or budget range has not been mentioned. There are no details regarding option years.

MANDATORY REQUIREMENTS:
Bidders must meet the following mandatory requirements to be considered eligible:

• Registration in SAM.gov is required.
• There are no specific security clearances mentioned.
• The opportunity does not indicate any set-aside restrictions such as 8(a), HUBZone, SDVOSB, WOSB, or small business.
• No geographic restrictions or place-of-performance requirements are specified.
• Minimum years of experience or past performance requirements have not been detailed.
• There are no bonding or insurance requirements mentioned.

TECHNICAL CAPABILITIES:
The RFP does not specify particular technical skills, technologies, or methodologies required for the switchboard operators. However, bidders should be prepared to demonstrate proficiency in communication systems and customer service.

DELIVERABLES AND PERFORMANCE STANDARDS:
Key deliverables and performance standards are not explicitly outlined in the provided information. Bidders should anticipate that performance metrics may include response times and customer satisfaction levels, although specific metrics are not detailed.

EVALUATION CRITERIA:
The evaluation criteria for proposals are not explicitly stated. Bidders should prepare to address factors such as technical approach, past performance, and pricing, but the weighting or priority of these factors remains unspecified.

PREFERRED QUALIFICATIONS:
While not mandatory, preferred qualifications that may provide a competitive advantage include experience in providing switchboard services, familiarity with the VA system, and any relevant certifications in customer service or telecommunications.

In summary, bidders interested in this opportunity should ensure they meet the mandatory requirements, prepare to demonstrate relevant experience, and be ready to submit proposals by the due date of August 10, 2026.