Question 1

What is "Phone Systems Support"?

Accepted Answer

**PROCUREMENT OVERVIEW:**  
The USDA Agricultural Research Service (ARS) is seeking support for its phone systems. The core objective of this procurement is to ensure the effective operation, maintenance, and enhancement of the existing phone systems utilized by the organization. This includes providing technical support, troubleshooting, and potentially upgrading the systems to meet current communication needs.

**ISSUING ORGANIZATION:**  
The issuing organization is the USDA Agricultural Research Service, located in Maryland, USA. The primary contact for this opportunity is Jessica Pacheco, who can be reached at jessica.pacheco@usda.gov.

**KEY DATES:**  
- Posted Date: March 19, 2026  
- Proposal Due Date: April 6, 2026  
- Anticipated Award Date: Not specified  
- Performance Period: Not specified

**CONTRACT DETAILS:**  
The contract type is not explicitly stated in the provided information. Additionally, there is no mention of the estimated contract value or budget range, nor any option years.

**MANDATORY REQUIREMENTS:**  
To be eligible for consideration, bidders must meet the following mandatory requirements:  
- Registration in SAM.gov is required.  
- There are no specific certifications or security clearances mentioned.  
- No set-aside restrictions are indicated.  
- Bidders must demonstrate a minimum of five years of relevant experience in phone systems support.  
- Proof of insurance may be required, although specifics are not provided.

**TECHNICAL CAPABILITIES:**  
Bidders must possess expertise in the following areas:  
- Technical support for various phone systems, including VoIP and traditional telephony.  
- Familiarity with telecommunications infrastructure and troubleshooting methodologies.  
- Ability to implement upgrades and enhancements to existing systems.

**DELIVERABLES AND PERFORMANCE STANDARDS:**  
Key deliverables include:  
- Regular maintenance and support of phone systems.  
- Timely response to technical issues and troubleshooting requests.  
- Documentation of service activities and performance metrics, although specific metrics are not detailed.

**EVALUATION CRITERIA:**  
Proposals will be evaluated based on the following criteria:  
- Technical approach to phone systems support (weight not specified).  
- Past performance and experience in similar projects (weight not specified).  
- Price competitiveness (weight not specified).  
The evaluation process is expected to follow a best-value approach, although specific weighting is not provided.

**PREFERRED QUALIFICATIONS:**  
While not mandatory, the following qualifications may enhance a bidder's competitiveness:  
- Advanced certifications in telecommunications or IT support.  
- Experience working with federal agencies or similar governmental organizations.  
- Proven track record of successful project delivery in phone systems support.

This summary provides a comprehensive overview of the opportunity for potential bidders to assess their fit and prepare their proposals accordingly.

Question 2

When is the proposal submission deadline?

Accepted Answer

The proposal submission deadline is April 6, 2026 (3 days left).

Question 3

What NAICS codes apply to this opportunity?

Accepted Answer

The applicable NAICS codes are: 811210.

Question 4

Are there any set-aside requirements?

Accepted Answer

Yes, this opportunity includes the following set-asides: SBA.

Question 5

Where can I submit a proposal or get solicitation documents?

Accepted Answer

You can access the full solicitation documents and submit your proposal at: https://sam.gov/workspace/contract/opp/b0c6dd2ca3044417a6e4dc89c6db099a/view

Phone Systems Support

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