Question 1

What is "Retender - TSPS Customer Relationship Manager (CRM) Specialist"?

Accepted Answer

**Summary of Opportunity: Retender - TSPS Customer Relationship Manager (CRM) Specialist**

1. **Purpose**: The primary objective of this Request for Proposal (RFP) is to procure the services of one intermediate specialist in Information/Records Management/Recordkeeping. The selected contractor will work in a part-time capacity to maintain the Canada Energy Regulator’s (CER) existing Customer Relationship Management (CRM) tool, create tailored views and reports of engagement data, coach users, and suggest improvements to align the system with operational needs.

2. **Buyer Information**: The opportunity is issued by the **Canada Energy Regulator (CER)**. The main point of contact is:
   - **Name**: Erin Ort
   - **Email**: erin.ort@cer-rec.gc.ca
   - **Phone**: 403-919-8168

3. **Important Dates**:
   - **Posted Date**: July 31, 2025
   - **Due Date for Proposals**: August 26, 2025
   - **Proposed Contract Period**: October 1, 2025, to June 30, 2027

4. **Key Requirements**: 
   - The contractor must be an intermediate-level specialist in Information/Records Management and possess capability in CRM systems.
   - Responsibilities include maintaining the CRM tool, developing custom reports, coaching users, and proposing enhancements.
   - Candidates must hold a **Reliability Clearance** for security purposes.
   - The estimated effort required for this contract is **276 days**.
   - Only qualified **Supply Arrangement Holders under E60ZT-18TSPS** who are Tier 1, Intermediate level, and based in the Calgary Region are invited to bid.

This opportunity presents a targeted request aimed at enhancing CER’s CRM capabilities, emphasizing the need for a candidate with experience in information management and user training. Interested businesses should ensure they meet security and qualification criteria to participate in the bidding process.

Question 2

When did this opportunity close?

Accepted Answer

This opportunity closed on August 26, 2025. The page is kept for historical reference and research purposes.

Question 3

Why is this closed opportunity still available to view?

Accepted Answer

This historical contract listing is preserved for research purposes. Contractors can use past solicitation data to understand requirements, pricing trends, and prepare for similar future opportunities from Canada Energy Regulator (CER).

Question 4

Are there similar active opportunities available?

Accepted Answer

Yes, Narwin.ai automatically identifies similar active government contracts based on agency, NAICS codes, and set-asides. Check the "Similar Active Opportunities" section on this page or browse all active opportunities at narwin.ai/opportunities.

Question 5

Will this contract be re-solicited in the future?

Accepted Answer

Many government contracts are recurring (annual maintenance, multi-year services, etc.). Sign up for free alerts on Narwin.ai to be notified when Canada Energy Regulator (CER) posts similar opportunities in the future.

Retender - TSPS Customer Relationship Manager (CRM) Specialist

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