Software as a Service (SaaS) - Case Management System - Office of the Federal Ombudsperson for Victims of Crime (OFOVC)

PROCUREMENT OVERVIEW:
The Department of Justice Canada (JUS) is seeking a Software as a Service (SaaS) platform for a case management system to support the Office of the Federal Ombudsperson for Victims of Crime (OFOVC). The core objective is to effectively manage case files, enhance trend analysis capabilities, and facilitate systemic reviews. The solution must be user-friendly, bilingual, compliant with Government of Canada accessibility and security standards, and include features such as a robust data entry interface, efficient search capabilities, and the ability to delete transitory information upon user request. The system will be cloud-based, with data stored on servers located in Canada.

ISSUING ORGANIZATION:
Department of Justice Canada (JUS)
Ottawa, Ontario, Canada
Primary Contact: Sharon Ruiter
Email: [email protected]

KEY DATES:

• Posted Date: July 27, 2026
• Proposal Due Date: September 9, 2026
• Anticipated Award Date: Not specified
• Performance Period: Five (5) years

CONTRACT DETAILS:
The contract type is not explicitly stated, but it is expected to be a firm-fixed-price contract for a duration of five years. The estimated contract value is not provided.

MANDATORY REQUIREMENTS:
Bidders must meet the following criteria to be eligible:

• The solution must be a commercially available SaaS platform.
• The system must be bilingual and comply with Government of Canada accessibility and security requirements.
• The data must be stored on servers located in Canada.
• The system must have a user-friendly interface that prevents overwriting of information.
• The ability to delete transitory information upon user request is essential.
• Bidders must demonstrate experience in providing similar case management solutions.

TECHNICAL CAPABILITIES:
Bidders should possess expertise in cloud-based software solutions, specifically in case management systems. Familiarity with data analytics, reporting capabilities, and compliance with Canadian security standards is required. The solution must support efficient data entry and retrieval processes.

DELIVERABLES AND PERFORMANCE STANDARDS:
Key deliverables include the implementation of the SaaS platform, ongoing support and maintenance, and regular updates to ensure compliance with security standards. Performance metrics will likely include system uptime, response times for user requests, and user satisfaction rates, although specific metrics are not detailed in the RFP.

EVALUATION CRITERIA:
Proposals will be evaluated based on a combined highest score for technical merit and price. The specific weighting of these factors is not disclosed, but bidders should focus on demonstrating technical capabilities alongside competitive pricing.

PREFERRED QUALIFICATIONS:
While not mandatory, bidders with prior experience in delivering case management systems to government agencies or similar organizations will have a competitive advantage. Additional certifications in relevant technologies or methodologies may also be viewed favorably.