This opportunity has closed
The submission deadline was September 9, 2026. This page is kept for reference purposes.
Software as a Service (SaaS) - Case Management System - Office of the Federal Ombudsperson for Victims of Crime (OFOVC)
AI Summary
PROCUREMENT OVERVIEW:
The Department of Justice Canada (JUS) is seeking a Software as a Service (SaaS) platform for a case management system to support the Office of the Federal Ombudsperson for Victims of Crime (OFOVC). The core objective is to effectively manage case files, enhance trend analysis capabilities, and facilitate systemic reviews. The solution must be user-friendly, bilingual, compliant with Government of Canada accessibility and security standards, and include features such as a robust data entry interface, efficient search capabilities, and the ability to delete transitory information upon user request. The system will be cloud-based, with data stored on servers located in Canada.
ISSUING ORGANIZATION:
Department of Justice Canada (JUS)
Ottawa, Ontario, Canada
Primary Contact: Sharon Ruiter
Email: [email protected]
MANDATORY REQUIREMENTS:
Bidders must meet the following criteria to be eligible:
- The solution must be a commercially available SaaS platform.
- The system must be bilingual and comply with Government of Canada accessibility and security requirements.
- The data must be stored on servers located in Canada.
- The system must have a user-friendly interface that prevents overwriting of information.
- The ability to delete transitory information upon user request is essential.
- Bidders must demonstrate experience in providing similar case management solutions.
TECHNICAL CAPABILITIES:
Bidders should possess expertise in cloud-based software solutions, specifically in case management systems. Familiarity with data analytics, reporting capabilities, and compliance with Canadian security standards is required. The solution must support efficient data entry and retrieval processes.
PREFERRED QUALIFICATIONS:
While not mandatory, bidders with prior experience in delivering case management systems to government agencies or similar organizations will have a competitive advantage. Additional certifications in relevant technologies or methodologies may also be viewed favorably.
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Description
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The Department of Justice Canada (JUS) has a requirement for a Software as a Service (SaaS) platform and associated services (via the issuance of Task Authorizations) to support case management of files enabling robust reporting and data analysis. This solution is required to effectively manage case files, increase capacity for trend analysis and support systemic reviews. The case management solution must be bilingual, respect Government of Canada accessibility and security requirements, be user friendly, have a data entry interface that will avoid the possibility of overwriting information from one victim/case to another, and have an efficient search engine. The system also needs to allow the deletion of transitory information in a victim/case file upon request from the user. The Office of the Federal Ombudsperson for Victims of Crime (OFOVC) need to acquire a new commercially-available case management system. This system should be a web-based service offered by the Contractor, where the data will be stored on a cloud (server must be located in Canada). The system should allow the OFOVC to capture, manage, and analyze information provided by clients/inquirers who contact the offices as well as facilitating the tracking of activities and follow-ups. JUS intends to award one (1) contract for this solution for five (5) years. There are security requirements associated with this requirement. For additional information, consult the solicitation documents.
Additional Information
Source
canadabuys
Status
closed
Procurement Method
Competitive - Open bidding
Procurement Category
Services
Selection Criteria
Highest Combined Rating of Technical Merit and Price
Regions of Delivery
Canada
Reference Number
cb-766-58483371
Amendment Number
002
Contracting Entity
Department of Justice (JUS)
Contact Name
Sharon Ruiter
Contact Email
Contact Phone
+13434874465
Contact Country
Canada
Organization City
Ottawa
Organization Province / State
Ontario
Organization Country
Canada
Last Updated
September 9, 2026
Frequently Asked Questions
When is the proposal submission deadline?
The proposal submission deadline is September 9, 2026 (Overdue).
Note: This opportunity has already closed. See similar active opportunities above.
Where can I submit a proposal or get solicitation documents?
You can access the full solicitation documents and submit your proposal at the official source:
Visit Official SourceSimilar open opportunities 4 available
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