Application Maintenance and Development Services

PROCUREMENT OVERVIEW:
The Canada Deposit Insurance Corporation (CDIC) is seeking application maintenance and development services to support its critical operations. The primary focus is on the maintenance and enhancement of the ROADMAP application, a custom .NET application with a SQL database, which is integral for data collection, validation, analysis, and reporting during time-sensitive events. The services required include operational support during simulations or interventions, day-to-day maintenance to ensure system stability and security, and enhancements through an agile Scrum framework.

ISSUING ORGANIZATION:
Canada Deposit Insurance Corporation (CDIC)
Location: Ottawa, Ontario, Canada
Primary Contact: Judy Ann Hollander
Email: [email protected]

MANDATORY REQUIREMENTS:

1. Operational Support: Must provide ongoing operational, maintenance, and enhancement services for the ROADMAP application.
2. Service Readiness: Ability to commence services within 60 days with a dedicated Scrum team experienced in .NET application maintenance.
3. Performance Metrics: Must meet specific service level objectives for critical and high-severity issues, including response and resolution times.
4. Data Security Compliance: Adherence to privacy legislation and CDIC’s internal confidentiality requirements, including secure development environments and data handling protocols.
5. Personnel Security: All assigned personnel must have a valid security clearance (Reliability Status) and be legally entitled to work in Canada.
6. Geographic Restrictions: Only Canadian suppliers or suppliers from applicable trading partners are eligible to submit proposals.

TECHNICAL CAPABILITIES:
Bidders must demonstrate expertise in the following areas:

• .NET application development and maintenance.
• SQL database management.
• Agile Scrum methodology for iterative development.
• Integration and configuration management of applications within a cloud infrastructure.

DELIVERABLES AND PERFORMANCE STANDARDS:
Key deliverables include:

• Operational support during simulations/interventions.
• Regular maintenance to ensure application stability.
• Delivery of enhancements through an agile framework.
• Documentation, knowledge transfer, and training as required.

EVALUATION CRITERIA:
Proposals will be evaluated based on the ability to meet the Minimum Essential Requirements. Compliance with operational, performance, and data security requirements is critical. If multiple compliant proposals are received, a full technical and financial evaluation will follow.

PREFERRED QUALIFICATIONS:
While not mandatory, preferred qualifications include:

• Experience with similar applications in a governmental or regulatory context.
• Proven track record of delivering projects using agile methodologies.
• Additional certifications in cybersecurity or data protection may be viewed favorably.

This summary provides a comprehensive overview for potential bidders to assess their fit for the opportunity presented by CDIC.