26-0127 - Voice over Internet Protocol (VoIP) Telephony Services

PROCUREMENT OVERVIEW

The Canadian Radio-Television and Telecommunications Commission (CRTC) is seeking proposals for Voice over Internet Protocol (VoIP) telephony services. The primary objective is to support the CRTC's Teletypewriter (TTY) and Facsimile (FAX) to email solutions, as well as Direct Inward Dialing (DID) numbers. The services are required to commence on May 4, 2026, and must be fully operational by August 5, 2026, coinciding with the cessation of services from the current contractor.

ISSUING ORGANIZATION

The issuing organization is the Canadian Radio-Television and Telecommunications Commission (CRTC), located in Gatineau, Quebec, Canada. The primary contact for this procurement is Lyna Champagne, who can be reached via email at [email protected].

MANDATORY REQUIREMENTS

Bidders must meet the following mandatory requirements:

• Security Clearance: Contractors must hold a valid designated organization screening (DOS) with approved document safeguarding at the level of protected B, issued by the Contract Security Program (CSP) of Public Works and Government Services Canada (PSGWC).
• Personnel Reliability Status: All contractor personnel requiring access to protected information must have a valid reliability status granted or approved by the CSP.

EVALUATION CRITERIA

Proposals will be evaluated based on the lowest price. This indicates a competitive bidding environment where cost-effectiveness is prioritized.

PREFERRED QUALIFICATIONS

While not mandatory, bidders with prior experience in providing VoIP services to governmental or regulatory bodies may have a competitive advantage. Additional certifications or proven methodologies in telecommunication services could also be favorably considered.