Re-tender - Managed Infrastructure as a Service – High Resilience Environment

PROCUREMENT OVERVIEW

The Department of the Environment and Climate Change Canada (ECCC) is seeking proposals for Managed Infrastructure as a Service (IaaS) within a High Resilience Environment. This re-tender aims to secure a qualified contractor to provide comprehensive, ongoing operational support through a defined service model. The core need is to enhance the Government of Canada’s infrastructure resilience, ensuring reliable and efficient management of services.

ISSUING ORGANIZATION

• Organization: Department of the Environment and Climate Change Canada (ECCC)
• Location: Gatineau, Quebec, Canada
• Contact: Samantha Hatzinikou
• Email: [email protected]

MANDATORY REQUIREMENTS

Bidders must meet the following criteria to be eligible:

• SBIPS Supply Arrangement Holders: Must be under EN537-05IT01 and qualified under Tier 1 in the National Capital Region (NCR).
• Security Requirements: While specific clearances are not required to submit a bid, bidders must comply with security requirements as outlined in Parts 6 and 7 of the RFP documents.
• Geographic Restrictions: Services must be provided within the NCR.

TECHNICAL CAPABILITIES

Bidders should demonstrate expertise in:

• Managed services, particularly in high-resilience environments.
• End-to-end operational support capabilities.
• Familiarity with security protocols as per the Government of Canada’s standards.

DELIVERABLES AND PERFORMANCE STANDARDS

Key deliverables include:

• Ongoing operational support as per the defined service model.
• Adherence to performance metrics and service-level agreements (SLAs) which will be specified in the contract.

EVALUATION CRITERIA

Proposals will be evaluated based on:

• Technical approach and capabilities.
• Past performance in similar contracts.
• Pricing structure.
  The evaluation may follow a best-value approach, prioritizing technical merit alongside cost.

PREFERRED QUALIFICATIONS

While not mandatory, the following qualifications may enhance a bidder's proposal:

• Relevant certifications in managed services or IT infrastructure.
• Proven experience with government contracts or similar projects.
• Strong track record of performance in high-resilience environments.

This summary provides a comprehensive overview of the opportunity for potential bidders, outlining essential criteria and expectations to assess fit for the managed services contract.