Question 1

What is "GCITSM Next Gen - ITQ"?

Accepted Answer

**Opportunity Summary: GCITSM Next Gen - ITQ**

- **Title:** GCITSM Next Gen - ITQ (Invitation to Qualify)
- **Issuing Organization:** Shared Services Canada (SSC)
- **Location:** Ottawa, Ontario, Canada
- **Contact Details:**  
  - **Name:** Chantal Deland  
  - **Phone:** 343-551-7304  
  - **Email:** Chantal.deland@ssc-spc.gc.ca

- **Dates:**  
  - **Posted Date:** January 27, 2026  
  - **Due Date:** March 5, 2026, at 2 PM EST

- **Project Scope and Objectives:**  
  This ITQ initiates a procurement process to obtain IT Service Management (ITSM) solutions supporting SSC's GCITSM Services. The program aims to enhance the Government of Canada’s ITSM capabilities through a flexible multi-vendor framework for planning, design, implementation, support, and maintenance. The initiative includes advanced ITSM-related capabilities, such as CRM integration and AI enhancements, while offering various hosting options (SaaS, IaaS, PaaS, on-premises).

- **Contract Type:** Multi-vendor Supply Arrangement (SA)

- **Mandatory Requirements:**  
  - Proven experience in providing ITSM solutions, with client references confirming platform use within the last 24 months.
  - Ability to support multiple hosting options (vendor-hosted, hybrid, and on-premises solutions).

- **Preferred Qualifications:**  
  - Participation in similar government ITSM projects.
  - Development and provision of advanced ITSM frameworks that integrate client requests management features.

- **Key Technical Capabilities Needed:**  
  - ITSM tool solutions with functionalities for planning, design, implementation, support, and maintenance.
  - Solutions that enable CRM features, AI capabilities, and Client Portal enhancements.

- **Geographic Restrictions:**  
  Potential preference for Canadian suppliers as per Canadian procurement policy.

- **Performance Standards and Deliverables:**  
  Successful vendors will be required to fulfill specific project requirements leading to service delivery under the Supply Arrangement.

- **Evaluation Criteria:**  
  - Qualifications and experience in ITSM.
  - Reference submissions confirming past performance and capabilities.
  - Assessment will consider compliance with government procurement policies and requirements.

**Note:** This opportunity is an invitation to qualify and does not guarantee contract awards. Final engagement will follow later stages through a Request for Supply Arrangement (RFSA) process. Companies are encouraged to submit qualifications to participate in the upcoming procurement phases.

Question 2

When is the proposal submission deadline?

Accepted Answer

The proposal submission deadline is March 5, 2026 (2 days left).

Question 3

Where can I submit a proposal or get solicitation documents?

Accepted Answer

You can access the full solicitation documents and submit your proposal at: https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/SSC-26-00032833:T

GCITSM Next Gen - ITQ

Actions

Documents

Description

Additional Information

Source

Source Record ID

Source URL

Status

Is Public

Created

Last Updated

Contact Info Name

Contact Info Phone

Contact Info Fax

Contact Info Address Line

Contact Info City

Contact Info Province

Contact Info Postal Code

Contact Country

Regions Of Opportunity

Regions Of Delivery

Organization Address Line

Organization Address City

Organization Address Province

Organization Address Postal Code

Organization Country

Procurement Method

Source System

Reference Number

Amendment Number

Tender Closing Date

Status En

Contracting Entity Name

Procurement Category

Summary Updated At

Frequently Asked Questions

AI Summary

Explore More Opportunities