This opportunity has closed
The submission deadline was January 30, 2026. This page is kept for reference purposes.
Contact Centre as a Service RFP
Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Az...
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Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel support, advanced AI features, and integration with enterprise systems. Proponents must demonstrate experience, meet all mandatory criteria, and comply with privacy and security standards.Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.
Additional Information
Source
canadabuys
Status
closed
Procurement Method
Competitive - Open bidding
Procurement Category
*SRV *GD
Reference Number
MX-443781856771
Amendment Number
002
Contracting Entity
Farm Credit Canada (FCC)
Contact Name
Ryan Normand
Contact Email
Contact Phone
+13065407714
Organization City
Regina
Organization Province / State
Saskatchewan
Organization Country
Canada
Last Updated
July 29, 2026
Frequently Asked Questions
When is the proposal submission deadline?
The proposal submission deadline is January 30, 2026 (Overdue).
Note: This opportunity has already closed. See similar active opportunities above.
Where can I submit a proposal or get solicitation documents?
You can access the full solicitation documents and submit your proposal at the official source:
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