Question 1

What is "Facilitation services for the delivery of multiple virtual training courses to the Employment and Social Development of Canada (ESDC) Call Centre employees."?

Accepted Answer

### PROCUREMENT OVERVIEW:
The Department of Employment and Social Development Canada (ESDC) is seeking professional facilitation services for the delivery of multiple virtual training courses aimed at enhancing the skills of call centre employees. The core objective is to comply with section 60.02 of the Program and Administrative Services (PA) Collective Agreement, which mandates that all call centre employees receive at least one day of crisis intervention training and a minimum of two days of annual training on call centre-related skills, including coping strategies.

### ISSUING ORGANIZATION:
- **Organization:** Department of Employment and Social Development (ESDC)
- **Location:** Gatineau, QC, Canada
- **Primary Contact:** Michelle Pauzé
- **Email:** nc-solicitations-gd@hrsdc-rhdcc.gc.ca

### KEY DATES:
- **Posted Date:** March 31, 2026
- **Proposal Due Date:** April 20, 2026, at 14:00
- **Anticipated Award Date:** Not explicitly mentioned
- **Performance Period:** From contract award date until March 31, 2027

### CONTRACT DETAILS:
- **Contract Type:** Task-Based Professional Services (TSPS)
- **Estimated Number of Resources Required:** Minimum of 6 senior and 6 junior training facilitators
- **Contract Value:** Not specified

### MANDATORY REQUIREMENTS:
- Bidders must be Supply Arrangement Holders under E60ZT-18TSPS, qualified under Tier 1 for the National Capital Region.
- Bidders must provide training facilitators with the necessary expertise in crisis intervention and call centre operations.
- No specific security clearances or certifications are required.

### TECHNICAL CAPABILITIES:
Bidders must demonstrate expertise in:
- Facilitation of training sessions, particularly in crisis intervention and coping skills for call centre employees.
- Virtual training methodologies and platforms suitable for remote delivery.

### DELIVERABLES AND PERFORMANCE STANDARDS:
- Facilitation of at least one day of crisis intervention training and two days of additional training annually for all call centre employees.
- Adherence to the training schedule and curriculum as outlined by ESDC.
- Reporting on training attendance and participant feedback may be required, although specific metrics are not detailed.

### EVALUATION CRITERIA:
Proposals will be evaluated based on the lowest price. Bidders should ensure that their pricing is competitive while meeting the mandatory requirements.

### PREFERRED QUALIFICATIONS:
While not mandatory, bidders with the following may have a competitive advantage:
- Experience in delivering training to government employees or in similar sectors.
- Additional certifications in adult education or training facilitation.
- Proven track record of successful training outcomes in call centre environments.

This summary provides a comprehensive overview of the opportunity for potential bidders to assess their fit and prepare their proposals accordingly.

Question 2

When is the proposal submission deadline?

Accepted Answer

The proposal submission deadline is April 20, 2026 (17 days left).

Facilitation services for the delivery of multiple virtual training courses to the Employment and Social Development of Canada (ESDC) Call Centre employees.

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