The Good Samaritan Society (A Lutheran Social Service Organization) - Request for Proposal - Service Desk - Support Levels 1, 2 & 3
WHAT: Deliver Help Desk / Service Desk support services across the organization, covering Support Levels 1 (L1), 2 (L2), and 3 (L3). Establish a structured, ITIL-aligned service model for comprehensive support. BUYER: The Good Samaritan Society (A Lutheran Social Service Organization), Edmonton, AB,...
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Good Samaritan is issuing this Request for Proposal (RFP) to solicit proposals from qualified Managed Service Providers (MSPs) to deliver Help Desk / Service Desk support services across the organization. This RFP covers Support Levels 1 (L1), 2 (L2), and 3 (L3), establishing a structured, ITIL-aligned service model for comprehensive Help Desk and engineering support across all Good Samaritan locations. The Help Desk / Service Desk team will be physically based at the Good Samaritan Head Office in Edmonton, Alberta, serving all 28 Good Samaritan locations across Alberta and British Columbia.
Additional Information
Contact Info Address Line
8861 75 Street NW
Contact Info City
Edmonton
Contact Country
Canada
Contact Info Email
Contact Info Name
Deepu Padmadalan
Contact Info Postal Code
T6C 4G8
Contact Info Province
Alberta
Created
August 12, 2026
Deadline Text
2026/09/11
Is Public
true
Organization Address City
Edmonton
Organization Country
CA
Organization Address Line
8861 75 Street NW
Organization Address Postal Code
T6C 4G8
Organization Address Province
AB
Reference Number
ab-2026-05645
Source
canadabuys
Source Record ID
ab-2026-05645
Status
open
Summary Updated At
August 12, 2026
Type
RFP
Last Updated
August 12, 2026
Frequently Asked Questions
When is the proposal submission deadline?
The proposal submission deadline is September 11, 2026 (30 days left).
Where can I submit a proposal or get solicitation documents?
You can access the full solicitation documents and submit your proposal at the official source:
Visit Official Source AI Summary
WHAT: Deliver Help Desk / Service Desk support services across the organization, covering Support Levels 1 (L1), 2 (L2), and 3 (L3). Establish a structured, ITIL-aligned service model for comprehensive support.
BUYER: The Good Samaritan Society (A Lutheran Social Service Organization), Edmonton, AB, CA. Contact: Deepu Padmadalan ([email protected]).
GEOGRAPHY: Services to be provided at the Good Samaritan Head Office in Edmonton, Alberta, serving all 28 Good Samaritan locations across Alberta and British Columbia.
DATES: Posted: 2026-08-12; Due: 2026-09-11.
INDUSTRY/DOMAIN: Managed Service Providers (MSPs) for Help Desk / Service Desk support services.
MANDATORY QUALS: Qualified Managed Service Providers (MSPs).
SPECS & CAPABILITIES: ITIL-aligned service model required.
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