This opportunity has closed
The submission deadline was June 29, 2026. This page is kept for reference purposes.
Untitled Opportunity
AI Summary
PROCUREMENT OVERVIEW:
The City of Torrance is seeking qualified vendors to provide a turnkey demand response transportation service under the Torrance Community Transit Program (TCTP). This program encompasses both the Dial-A-Ride paratransit service and the Senior Taxi program, aimed at assisting residents of Torrance. The TCTP currently operates with a platform called Cabconnect, which enables patrons to purchase ride credits using a swipe card. The selected vendor will be responsible for providing on-demand pick-up services for senior and disabled residents, available 24/7 throughout the year.
ISSUING ORGANIZATION:
City of Torrance
Torrance, California, US
Primary Contact: Ian Calhoun
Email: [email protected]
MANDATORY REQUIREMENTS:
- Bidders must demonstrate experience in providing demand response transportation services.
- Vendors must be capable of integrating or migrating the existing Cabconnect platform.
- Compliance with program rules, including the management of ride credits and participant eligibility.
- No specific certifications or registrations are mentioned, but experience with similar programs is essential.
TECHNICAL CAPABILITIES:
- Familiarity with demand response transportation services and technology platforms.
- Ability to manage and report data as required by the TCTP guidelines.
- Experience with payment systems, particularly those that integrate with credit card readers and patron management systems.
DELIVERABLES AND PERFORMANCE STANDARDS:
- On-demand transportation services for approximately 3,500 active cardholders, providing a total of 32,027 passenger trips annually.
- Monthly reporting on service usage, including passenger trips, service hours, and revenue miles.
- Adherence to program rules regarding ride credits, including management of rainy day credits and special requests for additional credits.
PREFERRED QUALIFICATIONS:
- Experience working with municipal transportation programs.
- Familiarity with the specific needs of senior and disabled populations.
- Previous success in managing similar transportation service contracts.
This summary provides a comprehensive overview of the RFP for potential bidders to assess their fit for the opportunity.
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Read full description
The Torrance Transit System (TTS) is searching for qualified vendors to provide a turnkey demand response transportation service under the Torrance Community Transit Program (TCTP) which includes both the Dial-A-Ride paratransit service and the Senior Taxi program.
The TCTP is a transportation assistance program for the residents of the City of Torrance.
The program has been operated under contracted service with Taxi companies for several years, but Torrance Transit welcomes the participation of Transportation Network Companies (TNC’s) and other transportation providers who are able to provide service and then report data as required by program guidelines.
The TCTP currently utilizes an operating platform called Cabconnect which allows patrons to utilize a swipe card to purchase and pay for ride credits. The platform currently contains all patron information and is integrated to be used with credit card readers on taxis authorized to provide service under the TCTP.
Torrance Transit will consider either integrating or migrating the Cabconnect platform to a new platform utilized by the vendor who is selected for contract award.
The current program enables participants to purchase credits for taxi rides at a discounted cost. Participants are enrolled in either the Senior or Dial-A-Ride program, as duplicate enrollment is prohibited.
There are approximately 3,500 active cardholders in the both the Senior and Dial-A-Ride Program. TCTP provided 32,027 passenger trips in FY 2025 with 16,477 senior trips and 15,550 dial-a-ride (disability) trips, as well as approximately 4,300 service hours and 104,000 revenue miles for the Fiscal Year.
The awarded vendor will provide on demand pick up services for Torrance senior and disabled residents 24 hours a day, 7 days a week, 365 days a year
Additional Information
Source
Sam.gov
Type
RFP
Status
closed
Regions of Opportunity
Los Angeles
Reference Number
B2026-10 Posting Date 05/28/2026 12:16 PM (PDT)
Contact Name
Ian Calhoun
Contact Email
Contact Phone
310-618-5823
Organization City
Torrance
Organization Province / State
California
Organization Country
US
Last Updated
July 1, 2026
Frequently Asked Questions
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The proposal submission deadline is June 29, 2026 (Overdue).
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