This opportunity has closed
The submission deadline was October 20, 2025. This page is kept for reference purposes.
Canadian Disaster System & Journey Map Research Contract
AI Summary
Summary
Purpose: The primary objective of this Request for Proposal (RFP) is to engage a research team to conduct a comprehensive study on the disaster recovery system in Canada from a community perspective. The research aims to produce journey maps and systems maps that depict community-level experiences during disaster recovery. The insights gained will help enhance the understanding of disaster recovery processes and inform future recovery planning and program implementations.
Buyer Information: The issuing organization is the Department of Public Safety and Emergency Preparedness (PS) Canada. The contracting authority is Melissa Gendron, A/Sr. Acquisitions Advisor. Contact details are as follows:
- Email: [email protected]
- Telephone: 873-455-6452
- Address: Public Safety Canada, 269 Laurier Avenue West, Ottawa, ON, K1A 0P9.
Important Dates:
- Posted Date: September 19, 2025
- Due Date: October 20, 2025, at 2:00 PM EDT
- Contract Duration: Initial period from contract award to March 31, 2027, with the potential for three one-year renewals until March 2030.
Key Requirements:
- The contracted research team will conduct both primary and secondary research concerning community-level disaster recovery experiences, focusing on various hazard types (natural, technological, or human-induced) that have occurred in recent years.
- Key tasks include:
- Reviewing relevant resources and literature provided by Public Safety Canada.
- Developing a suitable research methodology, including both journey mapping and systems mapping techniques to analyze barriers and pain points.
- Engaging with a diverse array of Canadian communities to capture a variety of perspectives.
- Analyzing and synthesizing research findings into actionable insights and presenting them in a research report.
- Optional work may include further analysis and supporting resources for utilizing the findings in practice.
Additional considerations involve ensuring varied geographic representation in community engagement and possibly identifying different user groups (community members, service providers, etc.) in the mapping process. While the maps should reflect tailored experiences across different regions, it is emphasized that no pre-existing journey or system maps will be used.
For businesses considering this opportunity, attention should be given to adhering to the contract specifications, engaging comprehensively with communities, and developing adaptable and meaningful engagement strategies.
Actions
Create a free account to analyze this opportunity, get daily notifications, and win more bids with Narwin.ai
Documents
Description
Read full description
- Requirement Summary By means of this RFP, Public Safety Canada (PS) is seeking a team of researchers, to conduct a research study to understand the disaster recovery system and develop journey maps and system maps of community-level actors in the system. See Annex A, Statement of Work for detailed statement of: 2. Objective Phase 1 – Initial requirement: Public Safety Canada requires the services of a Research Team with design research expertise and experience to conduct research on the disaster recovery system in Canada from a community perspective. The goal of this research is to advance the knowledge of disaster recovery in Canada and build a common understanding of the community-level experience of disaster recovery through journey and system mapping. The Contractor will focus their work on the following objectives: • Reviewing resources provided by the Project Authority; • Developing an appropriate methodology and approach to conduct the research; • Conducting research that includes journey mapping (A method used to understand the experience a person has when interacting with a product, service, or organization over time.) and systems mapping (A method used to represent how different parts of a system are connected and interact with each other, it helps to understand the relationship, feedback loops, and patterns that influence how the system behaves over time.), and includes an analysis of barriers / pain points in recovery; • Analyzing and synthesizing the research into key insights; • Summarizing findings in a research report. Phase 2 – Optional Services (Task Authorizations): Public Safety may have a requirement of further analysis and research related to disaster recovery, enabling systems of recovery, community-based recovery etc. The additional ad hoc work will be authorized with task authorizations. Optional tasks and deliverables will be determined at TA stage. Possible deliverables could include but are not limited to: • Additional journey or system maps from other stakeholder perspectives, based on the findings of the initial research in Phase 1 • Additional resources on how to use this research in practice to develop community recovery plans • Further research into the recovery pain points that are identified in the initial research, depending on the findings of the initial research in Phase 1 4. Period of Work The initial period of the contract will be from contract award to March 31st, 2027 With the possibility of three (3) additional 1 year option periods, from April 1, 2027 to March 2030 under the same conditions and at the rates specified in the contract. 5. Contracting Authority Melissa Gendron A/Sr. Acquisitions Advisor Public Safety Canada 269 Laurier Avenue West Ottawa ON K1A 0P9 Email: [email protected] The Contracting Authority is responsible for all matters of a contractual nature. 6. Security Requirement There is no security requirement. 7. This bid solicitation is to establish a contract with task authorizations for the delivery of the requirement detailed in the bid solicitation to the Identified Users across Canada, excluding locations within Yukon, Northwest Territories, Nunavut, Quebec, and Labrador that are subject to Comprehensive Land Claims Agreements (CLCAs). Any requirement for deliveries within CLCAs areas within Yukon, Northwest Territories, Nunavut, Quebec, or Labrador will have to be treated as a separate procurement, outside the resulting contract.
Additional Information
Source
canadabuys
Status
closed
Procurement Method
Competitive - Open bidding
Procurement Category
Services
Selection Criteria
Highest Combined Rating of Technical Merit and Price
Regions of Opportunity
Canada
Regions of Delivery
Canada
Reference Number
cb-655-10925512
Amendment Number
004
Contracting Entity
Department of Public Safety and Emergency Preparedness (PS)
Contact Name
Melissa Gendron
Contact Email
Contact Phone
+18734556452
Contact Country
Canada
Organization City
Ottawa
Organization Province / State
Ontario
Organization Country
Canada
Last Updated
July 29, 2026
Frequently Asked Questions
When is the proposal submission deadline?
The proposal submission deadline is October 20, 2025 (Overdue).
Note: This opportunity has already closed. See similar active opportunities above.
Similar open opportunities 5 available
Since this opportunity has closed, here are similar active opportunities you may be interested in:
Digital Talent Services
Digital Talent Services
Canada Centre Conference on Countering Radicalization to Violence, “Megaweek 2027,”
Canada Centre Conference on Countering Radicalization to Violence, “Megaweek 2027,”
IT Security Professional Services Under the Task-Based Services Supply Arrangement
Explore More Opportunities
Open tenders from this agency
- Digital Talent Services
RFP · Due November 24, 2026
- Digital Talent Services
Competitive - Selective tendering · Due November 24, 2026
- Canada Centre Conference on Countering Radicalization to Violence, “Megaweek 2027,”
Competitive - Open bidding · Due November 16, 2026
- Canada Centre Conference on Countering Radicalization to Violence, “Megaweek 2027,”
Competitive - Open bidding · Due November 16, 2026
- IT Security Professional Services Under the Task-Based Services Supply Arrangement
RFP · Due November 23, 2026
Historical Contracts
Research past opportunities
All Active Opportunities
Search all current contracts
Narwin.ai is a great way to find government contracts and opportunities. Disclaimer: This bid/tender/opportunity information is presented as is and may be incorrect at times. Please read the tender documents carefully before finalizing bids. We do not accept any responsibility and cannot be held legally liable for any inaccuracies.