Administrative Citation Processing Services

The City of Riverside is soliciting proposals for comprehensive citation lifecycle management services supporting Parking Services, Code Enforcement, and Animal Services. The selected contractor will provide timely citation processing, customer service, payment handling, administrative adjudication, reporting, and technology solutions in compliance with the California Vehicle Code (CVC), the Riverside Municipal Code, and all applicable state and local regulations as amended from time to time. Services shall include secure data handling, secure payment processing, and integrated systems that protect sensitive customer and City data, along with accurate financial reconciliation and responsive customer support.