Question 1

What is "Request for Information (RFI):  Artificial intelligence enabled business support solutions"?

Accepted Answer

### Summary of Opportunity Information

**1. Purpose**:  
The main purpose of this Request for Information (RFI) is to solicit insights from qualified vendors on the development and deployment of an AI-powered business support solution. This solution aims to provide seamless, multilingual customer support for a diverse user base of businesses and entrepreneurs. The goal is to consolidate multiple information-sharing platforms into a single, user-friendly interface that delivers tailored recommendations and robust analytics for service improvement.

**2. Buyer Information**:  
The issuing organization is the **Innovation, Science and Economic Development Canada (ISED)**.  
**Contact Person**:  
Davis Opie  
**Email**: davis.opie@ised-isde.gc.ca

**3. Important Dates**:  
- **Posted Date**: June 27, 2025  
- **RFI Issue Date**: January 28, 2025  
- **Response Deadline**: February 13, 2025  
- **Due Date for Final Action**: March 31, 2026

**4. Key Requirements**:  
- **Customer-Facing Features**: A multilingual conversational interface supporting English and French (with other languages as an asset), dynamic recommendations based on user input, secure handling of user data, and compliance with the Accessible Canada Act.
- **Backend and Analytics**: Integration with Salesforce, automated updates from public data sources, insights for program improvements, and a management dashboard.
- **Integration**: Capability to integrate with new and existing systems and data sources across platforms.
- **Scalability and Performance**: The solution must support over 3 million users with high availability and responsiveness.
- **Maintenance and Support**: Ongoing support for enhancements, feedback integration, and change management.
- **Customization and Open Standards**: Ability to create a customizable user interface using open-source solutions and export data with interoperability.

Vendors are requested to submit detailed proposals that include functional requirements, implementation plans, pricing information for development and ongoing costs, and documentation to demonstrate qualifications and relevant experience.

This opportunity provides a pathway for vendors specializing in AI and digital solutions to engage with a significant government initiative, potentially leading to further procurement actions like a Request for Proposal (RFP) post-RFI process.

Question 2

When is the proposal submission deadline?

Accepted Answer

The proposal submission deadline is March 31, 2026 (21 days left).

Question 3

Where can I submit a proposal or get solicitation documents?

Accepted Answer

You can access the full solicitation documents and submit your proposal at: https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/cb-11-79762245

Request for Information (RFI): Artificial intelligence enabled business support solutions

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