Question 1

What is "Annual Security System Maintenance and Service"?

Accepted Answer

**Summary of Opportunity - Annual Security System Maintenance and Service (RFP ECJM-RFP-2025-3800)**

**Issuing Organization:**  
Elections Canada (OCEO), 30 Victoria Street, Gatineau, Quebec, Canada

**Contact Details:**  
Jenna Miri, Senior Advisor PCS  
Email: proposition-proposal@elections.ca

**Opportunity Overview:**  
Elections Canada requires the establishment of an annual contract for the maintenance and support of its security systems, which include terminals, networks, and associated equipment. The objective is to ensure smooth and continuous operations of security equipment vital for federal elections and referendums.

**Scope of Work:**  
- **Software Maintenance:**  
  - ICT Protégé GX Server Software  
  - ICT Protégé GX Photo ID License  
  - IVTvision NVR Software  
- **Hardware Maintenance:**  
  - Two GX terminals  
  - GX wiring/connection  
  - Surveillance Cameras  
  - Printers  
- **Additional Services:**  
  - Deployment and programming of security devices  
  - Alarm system support and off-site monitoring  
  - Equipment inspection and testing  
  - Support for system failures and urgent technical assistance  
- **Response Requirements:**  
  - Respond to service calls within one business day  
  - Troubleshooting and technical support via phone  
  - Replacement of broken security equipment on short notice

**Contract Details:**  
- **Performance Period:** Initial term until February 10, 2027, with options to extend for four additional 12-month periods.  
- **Contract Type:** Service contract; current contract value is approximately $29,655.32 CAD including applicable taxes.

**Important Dates:**  
- **Posted Date:** February 3, 2026  
- **Proposal Due Date:** February 18, 2026, at 2:00 PM Gatineau time

**Mandatory Qualifications:**  
- Eligibility limited to Canadian Suppliers, Suppliers of Applicable Trading Partners, and Suppliers of Non-Trading Partners as defined in the RFP.  
- Compliance with security requirements, specifically personnel screening for reliability to protect sensitive information and assets.

**Preferred Qualifications:**  
- Experience with security system maintenance, particularly with the specific technologies listed (ICT Protégé and IVTvision).  
- Previous contracts held with government or similar organizations could be advantageous.

**Evaluation Criteria:**  
Proposals will be evaluated based on compliance with the requirements outlined in the RFP including technical and financial proposals. Bidders must provide comprehensive information demonstrating their ability to meet the required services standards and response times.

**Proposal Submission Instructions:**  
Bidders must submit proposals through Canada Post’s Connect service or deliver them in person/mail to the Elections Canada Proposal Receiving Unit. Proposals emailed directly will not be accepted. Submissions are to be in English or French.

Ensure all inquiries are directed to the Contracting Authority, Jenna Miri, and adhere strictly to the submission guidelines to avoid disqualification.

**Link to RFP Documents:**  
Bidders should refer to the CanadaBuys web page for solicitation documents.

Question 2

When is the proposal submission deadline?

Accepted Answer

The proposal submission deadline is February 18, 2026 (1 day left).

Question 3

Where can I submit a proposal or get solicitation documents?

Accepted Answer

You can access the full solicitation documents and submit your proposal at: https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/cb-540-75040530

Annual Security System Maintenance and Service

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