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The submission deadline was October 14, 2025. This page is kept for reference purposes.

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Canadian Disaster System & Journey Map Research Contract

Department of Public Safety and Emergency Preparedness (PS)
CanadaBuys Posted: September 19, 2025

AI Summary

Summary of Opportunity: Canadian Disaster System & Journey Map Research Contract

  1. Purpose:
    The main purpose of this Request for Proposal (RFP) is to invite a research team to conduct a comprehensive study on the disaster recovery system in Canada, focusing on community-level experiences. The objective includes developing journey maps and system maps to illustrate the interaction and relationships among various community actors in the disaster recovery process. This research aims to enhance understanding of recovery from disasters and identify barriers and pain points faced by communities.

  2. Buyer Information:
    The issuing organization is the Department of Public Safety and Emergency Preparedness (PS) of Canada.
    Contact Details:
    Melissa Gendron
    A/Sr. Acquisitions Advisor
    Public Safety Canada
    269 Laurier Avenue West
    Ottawa, ON K1A 0P9
    Email: [email protected]

  3. Important Dates:

  • Posted Date: September 19, 2025
  • Due Date: October 14, 2025 (14:00 local time)
  • Contract Duration: Initial period from contract award until March 31, 2026, with the potential for three additional one-year option periods from April 1, 2026, to March 31, 2029.
  1. Key Requirements:

  • Research Objectives:

    • Review resources provided by the Project Authority.
    • Develop and implement a methodology for conducting community-centered research on disaster recovery.
    • Perform journey mapping and systems mapping to analyze community interactions in disaster recovery, identifying barriers and pain points.
    • Synthesize findings into key insights and summarize results in a comprehensive research report.

  • Phase 2 (Optional Services):
    Public Safety Canada may authorize additional tasks based on findings from Phase 1. Possible deliverables include:

    • Further journey/system maps reflecting additional stakeholder perspectives.
    • Resources for practical application of research findings in community recovery planning.
    • Additional research into identified recovery pain points.

  • Restrictions:
    The contract excludes locations within Yukon, Northwest Territories, Nunavut, Quebec, and Labrador that are subject to Comprehensive Land Claims Agreements (CLCAs). Any requirements within these areas must go through separate procurement processes.

This opportunity is ideal for businesses with design research expertise and experience in community systems analysis, particularly within the context of disaster recovery and management.

Due Date
October 14, 2025
(Overdue)
Solicitation #
202505534-A

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Documents

rfp-202505534-a.pdf
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Description

Read full description
  1. Requirement Summary By means of this RFP, Public Safety Canada (PS) is seeking a team of researchers, to conduct a research study to understand the disaster recovery system and develop journey maps and system maps of community-level actors in the system. See Annex A, Statement of Work for detailed statement of: 2. Objective Phase 1 – Initial requirement: Public Safety Canada requires the services of a Research Team with design research expertise and experience to conduct research on the disaster recovery system in Canada from a community perspective. The goal of this research is to advance the knowledge of disaster recovery in Canada and build a common understanding of the community-level experience of disaster recovery through journey and system mapping. The Contractor will focus their work on the following objectives: • Reviewing resources provided by the Project Authority; • Developing an appropriate methodology and approach to conduct the research; • Conducting research that includes journey mapping (A method used to understand the experience a person has when interacting with a product, service, or organization over time.) and systems mapping (A method used to represent how different parts of a system are connected and interact with each other, it helps to understand the relationship, feedback loops, and patterns that influence how the system behaves over time.), and includes an analysis of barriers / pain points in recovery; • Analyzing and synthesizing the research into key insights; • Summarizing findings in a research report. Phase 2 – Optional Services (Task Authorizations): Public Safety may have a requirement of further analysis and research related to disaster recovery, enabling systems of recovery, community-based recovery etc. The additional ad hoc work will be authorized with task authorizations. Optional tasks and deliverables will be determined at TA stage. Possible deliverables could include but are not limited to: • Additional journey or system maps from other stakeholder perspectives, based on the findings of the initial research in Phase 1 • Additional resources on how to use this research in practice to develop community recovery plans • Further research into the recovery pain points that are identified in the initial research, depending on the findings of the initial research in Phase 1 4. Period of Work The initial period of the contract will be from contract award to March 31st, 2026 With the possibility of three (3) additional 1 year option periods, from April 1, 2026 to March 2029 under the same conditions and at the rates specified in the contract. 5. Contracting Authority Melissa Gendron A/Sr. Acquisitions Advisor Public Safety Canada 269 Laurier Avenue West Ottawa ON K1A 0P9 Email: [email protected] The Contracting Authority is responsible for all matters of a contractual nature. 6. Security Requirement There is no security requirement. 7. This bid solicitation is to establish a contract with task authorizations for the delivery of the requirement detailed in the bid solicitation to the Identified Users across Canada, excluding locations within Yukon, Northwest Territories, Nunavut, Quebec, and Labrador that are subject to Comprehensive Land Claims Agreements (CLCAs). Any requirement for deliveries within CLCAs areas within Yukon, Northwest Territories, Nunavut, Quebec, or Labrador will have to be treated as a separate procurement, outside the resulting contract.

Additional Information

Source

canadabuys

Status

closed

Procurement Method

Competitive - Open bidding

Procurement Category

Services

Selection Criteria

Highest Combined Rating of Technical Merit and Price

Regions of Opportunity

Canada

Regions of Delivery

Canada

Reference Number

cb-655-10925512

Amendment Number

000

Contracting Entity

Department of Public Safety and Emergency Preparedness (PS)

Contact Name

Melissa Gendron

Contact Email

[email protected]

Contact Phone

+18734556452

Contact Country

Canada

Organization City

Ottawa

Organization Province / State

Ontario

Organization Country

Canada

Last Updated

July 29, 2026

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When is the proposal submission deadline?

The proposal submission deadline is October 14, 2025 (Overdue).

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