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The submission deadline was June 30, 2026. This page is kept for reference purposes.

Independent Review of the Rehabilitation Service Delivery

Department of Veterans Affairs (VAC)
CanadaBuys Posted: May 29, 2026

AI Summary

PROCUREMENT OVERVIEW:

Veterans Affairs Canada (VAC) is seeking an independent contractor to conduct a comprehensive review of its Rehabilitation Services and Vocational Assistance Program (RSVP) service delivery model. The primary objective is to evaluate the effectiveness of the current model in achieving its goals of enhancing veterans' health, functioning, and capacity to return to work through medical, psychosocial, and vocational rehabilitation services. The contractor will provide evidence-based recommendations for improvements to optimize service delivery.

ISSUING ORGANIZATION:

The issuing organization is Veterans Affairs Canada (VAC), located in Charlottetown, Prince Edward Island, Canada. The primary contact for this RFP is Susan O'Brien, who can be reached at [email protected].

MANDATORY REQUIREMENTS:

Bidders must meet the following mandatory requirements:

  • Security Clearances: Contractors must hold a valid Designated Organization Screening (DOS) and ensure that personnel requiring access to protected information have a valid Reliability Status.
  • Non-Disclosure Agreement: Contractors must obtain signed non-disclosure agreements from employees and subcontractors before accessing sensitive information.
  • Conflict of Interest: Contractors must acknowledge that their work may create potential conflicts of interest, which could affect eligibility for future contracts.

TECHNICAL CAPABILITIES:

Bidders should possess expertise in business consulting and change management, particularly in the context of rehabilitation services. Familiarity with evidence-based evaluation methodologies and experience in conducting independent reviews of service delivery models is essential.

DELIVERABLES AND PERFORMANCE STANDARDS:

The contractor is expected to deliver a comprehensive report that includes:

  • An evaluation of the current RSVP service delivery model.
  • Evidence-based recommendations for improvements.
  • A timeline for deliverables and milestones will be specified in the contract.

PREFERRED QUALIFICATIONS:

While not mandatory, bidders with experience in government contracts, particularly in the context of veteran services or rehabilitation programs, will have a competitive advantage. Preferred qualifications may include relevant certifications in consulting or project management.

This summary provides a comprehensive overview of the RFP for potential bidders to assess their fit for the project.

Due Date
June 30, 2026
(Overdue)
Solicitation #
3000815037

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Documents

3000815037---independent-review-of-rehabilitation-service-delviery-model---npp.pdf
PDF • 179.8 KB

Description

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Veterans Affairs Canada (VAC) provides rehabilitation services to eligible Veterans through a contracted service delivery model designed to increase independence by improving health, functioning, and capacity to return to work, through medical, psychosocial, and vocational rehabilitation services. VAC requires the services of a Contractor to produce an independent, evidence-based, decision-enabling review of the Rehabilitation Services and Vocational Assistance Program (RSVP) contract Service delivery model. The review must evaluate the extent to which the model is achieving its intended objectives and identify specific improvements that can be made to enhance service delivery. Special Comments: Because the Work to be performed under this Contract may involve access to privileged, confidential or non-public information, and may result in findings, analysis or recommendations that could inform future requirements, solicitation documents, evaluation criteria, procurement strategies or contract management decisions related to the Rehabilitation Services and Vocational Assistance Program, the RSVP Contract, or any successor rehabilitation service delivery model, the Contractor acknowledges that Canada may determine that the Contractor is ineligible to bid, either as a prime contractor or subcontractor, on any future solicitation where the Contractor’s work under this Contract creates or appears to create a real, potential or apparent conflict of interest or unfair advantage. The Contractor also agrees not to advise any third party in relation to such a solicitation where doing so could create, or appear to create a real, potential or apparent conflict of interest or unfair advantage, and acknowledges that such third party may also become ineligible to bid. The Contractor must obtain from its employee(s) or subcontractor(s) a completed and signed non-disclosure agreement and provide it to the Contracting Authority before they are given access to information by or on behalf of Canada in connection with the Work. Inquiries: Inquiries regarding this Request for Proposal (RFP) requirement must be submitted to the Contracting Authority named above. RFP documents will be e-mailed directly by the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “CANADABUYS.CANADA.CA” ” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language. NOTE: The Task and Solutions Professional Services (TSPS) Method of Supply is subject to quarterly refresh cycles. If you wish to find out how you can be a “Qualified SA Holder”, please contact [email protected]

Additional Information

Source

canadabuys

Status

closed

Procurement Method

Competitive - Selective tendering

Procurement Category

Services

Selection Criteria

Highest Combined Rating of Technical Merit and Price

Regions of Opportunity

Canada

Regions of Delivery

Canada

Reference Number

cb-432-50770134

Amendment Number

001

Contracting Entity

Department of Veterans Affairs (VAC)

Contact Name

Susan O'Brien

Contact Email

Contact Phone

+19023148488

Contact Country

Canada

Organization City

Charlottetown

Organization Province / State

Prince Edward Island

Organization Country

Canada

Last Updated

June 30, 2026

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When is the proposal submission deadline?

The proposal submission deadline is June 30, 2026 (Overdue).

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