REQUEST FOR INFORMATION FOR A USER TESTING AND RESEARCH PLATFORM FOR EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA
WHAT: Cloud-based, Commercial-Off-The-Shelf (COTS) Software-as-a-Service (SaaS) User Testing and Research Platform to plan, execute, analyze, and store user research and usability testing in French and English. BUYER: Department of Employment and Social Development (ESDC), Gatineau, Quebec, Canada. ...
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Description
ESDC requires a cloud-based, Commercial-Off-The-Shelf (COTS) Software-as-a-Service (SaaS) User Testing and Research Platform (the “Platform”) to plan, execute, analyze, and store user research and usability testing in French and English across programs and digital products—supporting evidence-based service and product decisions. The Platform will help user researchers and designers within the department improve navigation and user flow of web content and validate design concepts while enabling secure data handling, accessibility-compliant participant experiences, and integrations with existing collaboration and analytics tools.
Additional Information
Amendment Number
000
Contact Info Address Line
140 Promenade du Portage
Contact Info City
Gatineau
Contact Country
Canada
Contact Info Email
Contact Info Name
Megan Souaid
Contact Info Postal Code
K1A0J9
Contact Info Province
Quebec
Contracting Entity Name
Department of Employment and Social Development (ESDC)
Created
August 11, 2026
Is Public
true
Organization Address City
Gatineau
Organization Country
Canada
Organization Address Line
140 Promenade du Portage
Organization Address Postal Code
K1A0J9
Organization Address Province
Quebec
Procurement Category
*SRV
Procurement Method
Competitive - Open bidding
Reference Number
cb-237-59677578
Regions Of Delivery
*Canada
Regions Of Opportunity
*National Capital Region (NCR)
Selection Criteria
Not applicable
Source
canadabuys
Source Record ID
cb-237-59677578_000
Source System
canadabuys
Status
open
Status En
Open
Summary Updated At
August 11, 2026
Tender Closing Date
August 25, 2026
Last Updated
August 11, 2026
Frequently Asked Questions
When is the proposal submission deadline?
The proposal submission deadline is August 25, 2026 (14 days left).
Where can I submit a proposal or get solicitation documents?
You can access the full solicitation documents and submit your proposal at the official source:
Visit Official Source AI Summary
WHAT: Cloud-based, Commercial-Off-The-Shelf (COTS) Software-as-a-Service (SaaS) User Testing and Research Platform to plan, execute, analyze, and store user research and usability testing in French and English.
BUYER: Department of Employment and Social Development (ESDC), Gatineau, Quebec, Canada. Contact: Megan Souaid ([email protected]).
GEOGRAPHY: Canada.
DATES: Posted: 2026-08-10; Due: 2026-08-25.
INDUSTRY/DOMAIN: Software, User Testing and Research.
MANDATORY QUALS: None specified.
SPECS & CAPABILITIES: Must support secure data handling, accessibility-compliant participant experiences, and integrations with existing collaboration and analytics tools.
CONTRACT: Request for Information; competitive open invitation to bid.
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