Managed Services Provider (MSP)

This Best & Final Offer Request for Proposals (the “BAFO RFP”) is an invitation by Public Health Ontario (“PHO”) to prospective proponents to submit proposals for Managed Services Provider and Managed Security Services Provider, as further described in Appendix B (the “Deliverables”). For clarity, Stage 1 (Round 1) is the initial proposal submission stage, and Stage 2 (Round 2) is the Best & Final Offer (BAFO) stage for invited Top-Ranked proponents. Public Health Ontario (PHO) intends to establish a strategic partnership with a lead service provider organization that will act as the primary accountable partner for the delivery, coordination, and continuous improvement of managed information technology (IT) and cyber security services (Primary Supplier). The selected provider will bring together a coordinated Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) capability, offering PHO an integrated service model that strengthens operational resilience, improves service quality, advances cyber maturity, and supports PHO's evolving digital and data priorities.