Question 1

What is "Core Banking, Custodial, and Pension Payroll Services"?

Accepted Answer

### PROCUREMENT OVERVIEW
The Canada Mortgage and Housing Corporation (CMHC) is seeking proposals for the provision of Core Banking Services, Custody Services, and Pension Payroll Administration Services for Pensioners. The objective of this RFP is to fulfill CMHC's need for comprehensive financial services that support its mandate to provide affordable housing options for Canadians. The selected proponent will be responsible for delivering all three service categories, which are critical to CMHC's operational efficiency and financial management.

### ISSUING ORGANIZATION
- **Organization Name**: Canada Mortgage and Housing Corporation (CMHC)
- **Location**: Ottawa, Ontario, Canada
- **Primary Contact**: Ryan Lemay
- **Email**: rlemay@cmhc-schl.gc.ca

### KEY DATES
- **Posted Date**: January 19, 2026
- **Proposal Due Date**: April 9, 2026, at 14:00
- **Anticipated Award Date**: Not specified
- **Performance Period**: Initial term of five (5) years, with two (2) options to extend for an additional five (5) years each.

### CONTRACT DETAILS
- **Contract Type**: Non-exclusive agreement
- **Estimated Contract Value**: Not specified
- **Option Years**: Two (2) options to extend the agreement for up to five (5) years each.

### MANDATORY REQUIREMENTS
- Proponents must demonstrate the capability to provide all three service categories.
- Compliance with Canadian financial regulations and standards.
- Submission of a complete pricing form as per the provided template.
- All rates must be quoted in Canadian funds (CAD), inclusive of applicable duties and taxes, with HST itemized separately.

### TECHNICAL CAPABILITIES
- Experience in providing core banking services, custody services, and pension payroll administration.
- Familiarity with Canadian banking and financial regulations.
- Ability to integrate with existing CMHC systems and provide ongoing maintenance and support.
- Proficiency in data management and security protocols relevant to financial services.

### DELIVERABLES AND PERFORMANCE STANDARDS
- Successful implementation of core banking, custody, and pension payroll services.
- Regular reporting on service performance and compliance with agreed-upon service-level agreements (SLAs).
- Timely processing of pension payroll and custody transactions as per CMHC’s operational requirements.

### EVALUATION CRITERIA
Proposals will be evaluated based on:
- Technical approach and capability to meet CMHC's needs.
- Past performance and experience in similar projects.
- Pricing structure and overall cost-effectiveness.
- Best-value evaluation methodology, prioritizing technical proficiency and cost.

### PREFERRED QUALIFICATIONS
- Previous experience working with government agencies or Crown Corporations.
- Preferred certifications in financial services or project management (e.g., ISO, CMMI).
- Demonstrated ability to innovate and improve financial service delivery.

This summary provides a comprehensive overview of the RFP for potential bidders to assess their fit for the opportunity. Bidders are encouraged to review the attached documents for detailed specifications and requirements.

Question 2

When is the proposal submission deadline?

Accepted Answer

The proposal submission deadline is April 9, 2026 (6 days left).

Core Banking, Custodial, and Pension Payroll Services

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