Service Maintenance and Inspection Agreement including Alarm Monitoring

Summary of Service Maintenance and Inspection Agreement Opportunity

PURPOSE & SCOPE:

• Procurement Description: The Natural Sciences and Engineering Research Council (NSERC) and the Social Sciences and Humanities Research Council (SSHRC) are seeking proposals for a Service Maintenance and Inspection Agreement, which includes service calls and alarm monitoring for their security systems and barrier optical turnstiles.
• Project Scope and Objectives: The contractor will be responsible for:
  • Monitoring, upgrading, and repairing security systems at NSERC/SSHRC offices located in Ottawa, Ontario.
  • Providing 24/7 alarm monitoring services, including maintenance and support for CCTV and access control systems.
• Contract Type: Fixed-term contract.
• Performance Period: February 1, 2026, to January 31, 2031.

BUYER INFORMATION:

• Issuing Organization: Natural Sciences and Engineering Research Council (NSERC) and Social Sciences and Humanities Research Council (SSHRC).
• Contact Details: Lisa Lacasse-Sicard, Email: [email protected].
• Important Dates:
  • Posted: November 27, 2025
  • Due: December 16, 2025, 2:00 PM EST

MANDATORY REQUIREMENTS:

• Required Certifications/Registrations: Must possess necessary security clearances to handle sensitive information and comply with Canada's Code of Conduct for Procurement.
• Mandatory Qualifications: Offerors must be Canadian Suppliers or Suppliers of an Applicable Trading Partner as defined in the Annex of the solicitation.
• Geographic Restrictions: Must be based in Canada or an applicable trading partner country.

TECHNICAL REQUIREMENTS:

• Key Technical Capabilities Needed:
  • Expertise in security system maintenance, including alarm monitoring, CCTV, and access control systems.
  • Capability to monitor security services year-round, including during statutory holidays.
• Deliverables and Performance Standards: Ensure ongoing maintenance and support fit within the specified timelines and service levels.
• Evaluation Criteria: Detailed evaluation criteria will be established in the full RFP document.

PREFERRED QUALIFICATIONS:

• Nice-to-Have Certifications/Experience:
  • Certifications related to green initiatives or compliance with GHG emission reduction targets as Canada aims for a net-zero economy by 2050.
  • Previous experience with governmental contracts in security systems may provide a competitive advantage.

KEY EVALUATION FACTORS:

• Proposal Evaluation: Proposals will be evaluated based on compliance with mandatory criteria followed by technical capabilities, past performance, and pricing.
• Past Performance Requirements: Offerors may need to demonstrate previous successful contracts or experience relevant to the specified requirements.

This structured summary outlines the essential components of the opportunity pertinent to potential contractors in the domain of security system maintenance and monitoring services, allowing for straightforward assessment against company capabilities.