Question 1

What is "Enterprise Case Management and Student Success Solution"?

Accepted Answer

### PROCUREMENT OVERVIEW
Dalhousie University is seeking proposals for the implementation of an Enterprise Case Management and Student Success Solution. This project aims to provide a comprehensive SaaS (Software as a Service) solution that will be utilized across multiple units within the university, including Student Affairs, Housing and Campus Connection, Human Rights & Equity Services (HRES), International Center, and Academic Integrity/Senate Discipline. The core objectives include streamlining case intake processes, automating workflows, enhancing reporting capabilities, ensuring compliance, and integrating seamlessly with existing Dalhousie systems.

### ISSUING ORGANIZATION
The issuing organization is Dalhousie University, located in Halifax, Nova Scotia, Canada. The primary contact for this RFP is Jessica Goreham-Penney, who can be reached at jjgoreha@dal.ca.

### KEY DATES
- **Posted Date:** March 24, 2026
- **Proposal Due Date:** April 3, 2026
- **Anticipated Award Date:** Not specified
- **Performance Period:** Not specified

### CONTRACT DETAILS
The contract type is a firm-fixed-price agreement, although the estimated contract value or budget range has not been disclosed. There are no mentioned option years.

### MANDATORY REQUIREMENTS
To be considered eligible, bidders must meet the following mandatory requirements:
- **Certifications:** No specific certifications or registrations are mentioned.
- **Security Clearances:** Not specified.
- **Set-Aside Restrictions:** None indicated.
- **Geographic Restrictions:** No geographic limitations are stated.
- **Experience Requirements:** No minimum years of experience or past performance requirements are outlined.
- **Bonding or Insurance:** Not mentioned.

### TECHNICAL CAPABILITIES
Bidders should possess expertise in implementing SaaS solutions, particularly in case management systems. Familiarity with workflow automation, reporting tools, and integration capabilities with existing university systems is essential. Specific technologies or platforms are not detailed.

### DELIVERABLES AND PERFORMANCE STANDARDS
Key deliverables include the successful implementation of the case management solution, along with milestones related to the integration and operationalization of the system across the specified university units. Reporting requirements and performance metrics have not been explicitly defined.

### EVALUATION CRITERIA
Proposals will be evaluated based on criteria that may include technical approach, past performance, and pricing. The specific weighting of these factors has not been disclosed, nor has it been indicated whether the evaluation will follow a best-value or lowest-price technically acceptable approach.

### PREFERRED QUALIFICATIONS
While not mandatory, bidders with experience in higher education environments, particularly in implementing case management solutions, will have a competitive advantage. Additional preferred qualifications may include familiarity with specific technologies or methodologies relevant to case management and student success initiatives.

This summary provides a comprehensive overview of the opportunity for potential bidders to assess their fit for the project.

Question 2

When did this opportunity close?

Accepted Answer

This opportunity closed on April 3, 2026. The page is kept for historical reference and research purposes.

Question 3

Why is this closed opportunity still available to view?

Accepted Answer

This historical contract listing is preserved for research purposes. Contractors can use past solicitation data to understand requirements, pricing trends, and prepare for similar future opportunities from Dalhousie University.

Question 4

Are there similar active opportunities available?

Accepted Answer

Yes, Narwin.ai automatically identifies similar active government contracts based on agency, NAICS codes, and set-asides. Check the "Similar Active Opportunities" section on this page or browse all active opportunities at narwin.ai/opportunities.

Question 5

Will this contract be re-solicited in the future?

Accepted Answer

Many government contracts are recurring (annual maintenance, multi-year services, etc.). Sign up for free alerts on Narwin.ai to be notified when Dalhousie University posts similar opportunities in the future.

Enterprise Case Management and Student Success Solution

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