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Software as a Service (SaaS) - Cloud-Based Enterprise Library Management System for the Department of Justice Canada (JUS)

Department of Justice (JUS)
CanadaBuys Posted: June 2, 2026

AI Summary

PROCUREMENT OVERVIEW:
The Department of Justice Canada (JUS) is seeking proposals for a Software as a Service (SaaS) Cloud-Based Enterprise Library Management System. The primary objective is to provide a comprehensive solution that includes configuration, implementation, training, and ongoing professional services for approximately 30 client users. The system must be operational 24/7, available in both English and French, and meet the operational requirements outlined in the Statement of Work.

ISSUING ORGANIZATION:
Department of Justice Canada (JUS)
Location: Ottawa, Ontario, Canada
Primary Contact: Ryan Greig
Email: [email protected]

MANDATORY REQUIREMENTS:

  • Eligibility: Only Canadian suppliers and suppliers from applicable trading partners, as defined in the solicitation, are eligible. Offers from suppliers of non-trading partners will be rejected.
  • Technical Requirements: The SaaS solution must be commercially available and capable of supporting 30 client users.
  • Operational Availability: The system must be accessible 24/7, 365 days a year.
  • Language Support: The solution must support both English and French.
  • Warranty and Support: A 12-month warranty, software maintenance, and support must be included.
  • Documentation and Training: Comprehensive documentation and training services must be provided upon request.

TECHNICAL CAPABILITIES:
Bidders must demonstrate expertise in delivering cloud-based SaaS solutions, particularly in library management systems. Familiarity with bilingual support and compliance with the operational requirements specified in the Statement of Work is essential.

DELIVERABLES AND PERFORMANCE STANDARDS:
Key deliverables include the successful configuration and implementation of the library management system, ongoing maintenance and support, and training for client users. Performance metrics will likely include system uptime, user satisfaction, and adherence to the service-level agreements outlined in the Statement of Work.

PREFERRED QUALIFICATIONS:
While not mandatory, bidders with prior experience in providing library management systems to government entities or similar organizations may have a competitive advantage. Additional certifications or recognized standards in SaaS delivery may also be favorably considered.

Due Date
July 14, 2026
(Overdue)
Solicitation #
1000035710

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Documents

1000035710---library-management-services-eng.pdf
PDF • 1.7 MB

Description

Read full description

Notice of Proposed Procurement The requirement is for the Department of Justice Canada. This solicitation of offers is subject to the Policy on Reciprocal Procurement. This means that only Canadian Suppliers and Suppliers of an Applicable Trading Partner, as defined in the Annex Solicitation of Offers Definitions, are eligible for this solicitation of offers. Offers submitted by Suppliers of a Non-Trading Partner will be rejected. Description of the Requirement: Canada is seeking offers from Offerors to provide The Department of Justice’s Library Services, Information Solutions Branch (the “Client”) for a SaaS Cloud Based Enterprise Library Management System (the “Solution”). This includes configuration, implementation, training and professional services. JUS has an initial requirement for a commercially available SaaS Solution for approximately 30 Client Users. The required Software as a Service Solution must include access to the SaaS Solution, a 12-month warranty, software maintenance and support, and documentation. Training and professional services must also be provided, if requested. The bid solicitation is intended to result in the award of a contract for one (1) year, plus four (4) one-year irrevocable options allowing Canada to extend the term of the contract. All parts of the Software as a Service Solution must be available to the Client Users 24 hours a day, 7 days a week, 365 days a year, in English and French, and operate at all times in accordance with the Statement of Work in the Client's operational environment described in the bid solicitation. The term "Client User" refers to the employees of the Client, the Minister's office and staff, and other individuals authorized by the Client to perform services in relation to the business and affairs of the Client, including contractors or consultants performing work for the Client from time to time. Security Requirement: There are no security requirements. Applicable Trade Agreements: The requirement is subject to the provisions of the World Trade Organization Agreement on Government Procurement (WTO-AGP), the Canada-Chile Free Trade Agreement (CCFTA), the Canada-Peru Free Trade Agreement (CPFTA), the Canada-Colombia Free Trade Agreement (CColFTA), the Canada-Panama Free Trade Agreement (CPanFTA), the Canada-European Union Comprehensive Economic and Trade Agreement (CETA), the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP), the Canadian Free Trade Agreement (CFTA), the Canada-Ukraine Free Trade Agreement (CUFTA), the Canada-Korea Free Trade Agreement (CKFTA), Canada-Honduras Free Trade Agreement, and Canada-United Kingdom Trade Continuity Agreement (Canada-UK TCA). File Number: 1000035710 Contracting Authority: Ryan Greig E-mail: [email protected]

Additional Information

Source

canadabuys

Status

closed

Procurement Method

Competitive - Open bidding

Procurement Category

Services

Selection Criteria

Highest Combined Rating of Technical Merit and Price

Regions of Opportunity

Canada

Regions of Delivery

Canada *National Capital Region (NCR)

Reference Number

cb-831-16160720

Amendment Number

000

Contracting Entity

Department of Justice (JUS)

Contact Name

Ryan Greig

Contact Email

Contact Phone

+14372955631

Contact Country

Canada

Organization City

Ottawa

Organization Province / State

Ontario

Organization Country

Canada

Last Updated

July 14, 2026

Frequently Asked Questions

When is the proposal submission deadline?

The proposal submission deadline is July 14, 2026 (Overdue).

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