This opportunity has closed
The submission deadline was October 20, 2025. This page is kept for reference purposes.
Canadian Disaster System & Journey Map Research Contract
AI Summary
Summary of the Canadian Disaster System & Journey Map Research Contract
Purpose:
The primary objective of this Request for Proposal (RFP) issued by Public Safety Canada (PS) is to conduct a research study aimed at understanding the disaster recovery system in Canada from a community perspective. The research will involve developing journey maps and systems maps that detail the experiences and interactions of community-level actors within the disaster recovery framework. The goal is to produce insights that will enhance the understanding of disaster recovery practices in Canada and aid in the development of community recovery plans.Buyer Information:
The issuing organization is the Department of Public Safety and Emergency Preparedness (Public Safety Canada).
Contact Person:
Melissa Gendron
A/Sr. Acquisitions Advisor
Public Safety Canada
269 Laurier Avenue West
Ottawa, Ontario
K1A 0P8
Email: [email protected]
Phone: 873-455-6452Important Dates:
- Posted Date: October 10, 2025
- Due Date: October 20, 2025, at 2:00 PM EDT
- Contract Period: From contract award until March 31, 2027, with the option for three additional one-year extensions through March 2030.
Key Requirements:
- Research Objectives: Conduct qualitative and quantitative research to develop and map out the disaster recovery system at the community level, identify barriers and opportunities, and synthesize findings into actionable insights.
- Methodologies: The contractor will utilize journey mapping and systems mapping techniques, focusing on interactions and experiences of various stakeholders engaged in disaster recovery.
- Target Audience: Engagement with multiple communities across Canada is encouraged to capture diverse experiences and needs. The contractor is expected to identify and establish connections with community stakeholders and ensure inclusive participation.
- Deliverables: Expected deliverables include comprehensive journey and system maps, a research report summarizing key insights, and potential additional analysis or resources based on findings from Phase 1.
- Optional Tasks: The scope may include ad hoc research tasks authorized under task authorizations, such as additional mapping from other stakeholder perspectives or further exploration of identified pain points.
- Inclusivity: There is emphasis on qualitative engagement, addressing various disaster types and ensuring diversity in hazard representation across different geographic regions in Canada.
This opportunity presents a unique chance for research teams with expertise in design research, particularly in disaster recovery contexts, to contribute vital insights that may shape public safety and community resilience in Canada.
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Documents
Description
Read full description
- Requirement Summary By means of this RFP, Public Safety Canada (PS) is seeking a team of researchers, to conduct a research study to understand the disaster recovery system and develop journey maps and system maps of community-level actors in the system. See Annex A, Statement of Work for detailed statement of: 2. Objective Phase 1 – Initial requirement: Public Safety Canada requires the services of a Research Team with design research expertise and experience to conduct research on the disaster recovery system in Canada from a community perspective. The goal of this research is to advance the knowledge of disaster recovery in Canada and build a common understanding of the community-level experience of disaster recovery through journey and system mapping. The Contractor will focus their work on the following objectives: • Reviewing resources provided by the Project Authority; • Developing an appropriate methodology and approach to conduct the research; • Conducting research that includes journey mapping (A method used to understand the experience a person has when interacting with a product, service, or organization over time.) and systems mapping (A method used to represent how different parts of a system are connected and interact with each other, it helps to understand the relationship, feedback loops, and patterns that influence how the system behaves over time.), and includes an analysis of barriers / pain points in recovery; • Analyzing and synthesizing the research into key insights; • Summarizing findings in a research report. Phase 2 – Optional Services (Task Authorizations): Public Safety may have a requirement of further analysis and research related to disaster recovery, enabling systems of recovery, community-based recovery etc. The additional ad hoc work will be authorized with task authorizations. Optional tasks and deliverables will be determined at TA stage. Possible deliverables could include but are not limited to: • Additional journey or system maps from other stakeholder perspectives, based on the findings of the initial research in Phase 1 • Additional resources on how to use this research in practice to develop community recovery plans • Further research into the recovery pain points that are identified in the initial research, depending on the findings of the initial research in Phase 1 4. Period of Work The initial period of the contract will be from contract award to March 31st, 2027 With the possibility of three (3) additional 1 year option periods, from April 1, 2027 to March 2030 under the same conditions and at the rates specified in the contract. 5. Contracting Authority Melissa Gendron A/Sr. Acquisitions Advisor Public Safety Canada 269 Laurier Avenue West Ottawa ON K1A 0P9 Email: [email protected] The Contracting Authority is responsible for all matters of a contractual nature. 6. Security Requirement There is no security requirement. 7. This bid solicitation is to establish a contract with task authorizations for the delivery of the requirement detailed in the bid solicitation to the Identified Users across Canada, excluding locations within Yukon, Northwest Territories, Nunavut, Quebec, and Labrador that are subject to Comprehensive Land Claims Agreements (CLCAs). Any requirement for deliveries within CLCAs areas within Yukon, Northwest Territories, Nunavut, Quebec, or Labrador will have to be treated as a separate procurement, outside the resulting contract.
Additional Information
Source
canadabuys
Status
closed
Procurement Method
Competitive - Open bidding
Procurement Category
Services
Selection Criteria
Highest Combined Rating of Technical Merit and Price
Regions of Opportunity
Canada
Regions of Delivery
Canada
Reference Number
cb-655-10925512
Amendment Number
003
Contracting Entity
Department of Public Safety and Emergency Preparedness (PS)
Contact Name
Melissa Gendron
Contact Email
Contact Phone
+18734556452
Contact Country
Canada
Organization City
Ottawa
Organization Province / State
Ontario
Organization Country
Canada
Last Updated
July 29, 2026
Frequently Asked Questions
When is the proposal submission deadline?
The proposal submission deadline is October 20, 2025 (Overdue).
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