This opportunity has closed
The submission deadline was April 24, 2026. This page is kept for reference purposes.
26-0127 - Voice over Internet Protocol (VoIP) Telephony Services
AI Summary
PROCUREMENT OVERVIEW:
The Canadian Radio-Television and Telecommunications Commission (CRTC) is seeking proposals for Voice over Internet Protocol (VoIP) telephony services. The primary objective is to support the CRTC's Teletypewriter (TTY) and Facsimile (FAX) to email solutions, as well as its Direct Inward Dialing (DID) numbers. The services are expected to commence on May 4, 2026, and must be fully operational by August 5, 2026, coinciding with the cessation of services from the current contractor.
ISSUING ORGANIZATION:
- Organization Name: Canadian Radio-Television and Telecommunications Commission (CRTC)
- Location: Gatineau, Quebec, Canada
- Contact Name: Lyna Champagne
- Contact Email: [email protected]
MANDATORY REQUIREMENTS:
- Security Clearance: Bidders must hold a valid Designated Organization Screening (DOS) with approved document safeguarding at the level of Protected B, issued by the Contract Security Program (CSP) of Public Works and Government Services Canada (PSGWC).
- Personnel Reliability Status: All contractor personnel requiring access to protected information must possess a valid reliability status granted or approved by the CSP.
- Geographic Restrictions: Services must be delivered within Canada.
TECHNICAL CAPABILITIES:
Bidders must demonstrate expertise in VoIP telephony services, including but not limited to:
- Integration with TTY and FAX to email solutions.
- Management of Direct Inward Dialing (DID) numbers.
EVALUATION CRITERIA:
Proposals will be evaluated based on the lowest price. Bidders should ensure competitive pricing while meeting all mandatory requirements to qualify.
PREFERRED QUALIFICATIONS:
While not mandatory, bidders with prior experience in providing VoIP services to government or similar organizations may have a competitive advantage. Additional certifications or partnerships with recognized technology providers in the telecommunications sector could also enhance a bidder's proposal.
This summary encapsulates the essential information for potential bidders to assess their fit for the CRTC's VoIP telephony services opportunity.
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Documents
Description
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Description of the Requirements: The CRTC requires Voice over Internet Protocol (VoIP) telephony services to support its Teletypewriter (TTY) and Facsimile (FAX) to email solution and its Direct Inward Dialing (DID) numbers starting on May 4, 2026 and to be fully operational by August 5, 2026 when the services with the current contractor cease. Level of Security Requirement: The contractor must, at all times during the performance of the contract hold a valid designated organization screening (DOS) with approved document safeguarding at the level of protected B, issued by the Contract Security Program (CSP) of Public Works and Government Services Canada (PSGWC). The contractor personnel requiring access to protected information, assets, work site(s) must each hold a valid reliability status, granted or approved by the CSP. Contract Period Details: The proposed period of contract must be for a fixed-term of 12 months from Contract Award starting on May 4, 2026 with four 12-month optional extensions.
Additional Information
Source
canadabuys
Status
closed
Procurement Method
Competitive - Open bidding
Procurement Category
Services
Selection Criteria
Lowest Price
Regions of Opportunity
Canada
Regions of Delivery
National Capital Region (NCR)
Reference Number
cb-204-42238779
Amendment Number
001
Contracting Entity
Canadian Radio-Television and Telecommunications Commission (CRTC)
Contact Name
Lyna Champagne
Contact Email
Contact Country
Canada
Organization City
Gatineau
Organization Province / State
Quebec
Organization Country
Canada
Last Updated
April 24, 2026
Frequently Asked Questions
When is the proposal submission deadline?
The proposal submission deadline is April 24, 2026 (Overdue).
Note: This opportunity has already closed. See similar active opportunities above.
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