Credit Reporting and Automated Monitoring Services

To provide ACOA with access to credit reporting services for commercial businesses and individuals on both national and international commercial business databases, and to provide automated monitoring services consisting of updating the business credit reports for ACOA’s clients on a monthly basis with the information provided to ACOA on a platform that can be interfaced with its systems. Credit Reporting Services The Agency’s need for access to a wide variety of credit reporting, investigative and automated monitoring services for a portfolio of approximately 1,500 to 2,000 commercial accounts will require the Contractor to provide credit investigation and reporting services, with access on or off-line and available in both English and French, such as: • Verification of trade references, bank references and other information • Verification from multiple sources • Public record searches • Business principal data • U.S. credit reports • International reports Automated Continuous Monitoring Services In addition to the above listed services, the Agency will provide the Contractor, at the beginning of each month, an internally automated report/list with the following information: Client Code, Client Name, Operating Name, First Name, Last Name, Address, City, Province, Postal Code, Telephone Number, Subscriber numbers. • Provide ongoing and continuous automated monitoring services by supplying an automated monthly report, updating information on each matched commercial client in one of the following industry standard formats: XML, SQL Server MDF, DBF, CSV or XLS. • Submit to the Agency the electronic report (in one of the aforementioned acceptable formats) containing information on negative occurrences and payment trends relating to each specific client for: o List of collection claims: date of information, date of collections action, amount of balance, comments; o Legal suits: date of information, date of court action, amount, balance, comments; o Judgments; o NSF (returned) cheques, including value and date; o Recent payment history with suppliers, showing trends and credit scoring; o Bankruptcy information/consumer proposal: date of information, date of bankruptcy(ies); o Other. Alternative approach - Automated Continuous Monitoring Services Alternative approaches or services other than exchanging data on a monthly basis as described above may also be considered. Such product offerings should provide automated tools conducive to effective continuous loan portfolio monitoring and risk management by: • Being accessible online; • Providing the ability for individual users to track their individual portfolio of accounts; and • Offering features that provide timely alerts to users of potential changes in risk and areas that may require attention.