Question 1

What is "Telephony System Technician"?

Accepted Answer

**Opportunity Summary: Telephony System Technician**

**Issuing Organization:**  
Defense Health Agency (DHA)  
Department of Defense  
Location: **Falls Church, Virginia, USA**

**Contact Information:**  
Matthew S. Tsueda  
Email: **Matthew.s.tsueda.ctr@health.mil**

**Important Dates:**  
- **Posted Date:** March 4, 2026  
- **Due Date for Proposal Submission:** March 17, 2026

**Contract Type:**  
Not explicitly stated.

**Project Scope and Objectives:**  
The project involves the procurement of skilled technicians for the installation, maintenance, and troubleshooting of telephony systems utilized by the Defense Health Agency. The overall objective is to ensure optimal functionality and performance of telecommunication systems essential for healthcare delivery.

**Mandatory Qualifications:**  
- Relevant experience in telephony system operations and maintenance.  
- Ability to effectively troubleshoot and resolve technical issues related to telephonic communication systems.

**Preferred Qualifications:**  
- Knowledge of advanced telecommunication technologies and systems.  
- Familiarity with Defense Health Agency operating procedures and protocols.  
- Certifications in telephony systems (e.g., Cisco, Avaya) can provide a competitive edge.

**Set-Aside Requirements:**  
Not disclosed.

**Geographic Restrictions:**  
Service must be performed within the locality of Falls Church, Virginia, USA.

**Key Technical Capabilities Needed:**  
- Proficiency in telephony system installation, maintenance, and upgrade.  
- Experience with VoIP, PBX systems, and telecommunications software.  
- Understanding of network configurations and integrations related to telephony.

**Specific Technologies or Methodologies Required:**  
- Not explicitly mentioned; however, familiarity with modern telephony platforms and electronic communication systems is implied.

**Deliverables and Performance Standards:**  
- Deliverables would include timely installation and maintenance reports, system diagnostics, and resolutions of issues. Performance will be measured based on adherence to timelines and quality of service.

**Evaluation Criteria:**  
- Proposals will be evaluated based on experience, technical expertise, certifications, and overall understanding of the project requirements. Companies demonstrating prior success in similar projects are likely to score higher during the evaluation.

This concise summary identifies critical attributes relevant for companies to assess their fit for the Telephony System Technician opportunity with the Defense Health Agency.

Question 2

When is the proposal submission deadline?

Accepted Answer

The proposal submission deadline is March 17, 2026 (5 days left).

Question 3

What NAICS codes apply to this opportunity?

Accepted Answer

The applicable NAICS codes are: 541519.

Question 4

Are there any set-aside requirements?

Accepted Answer

Yes, this opportunity includes the following set-asides: NONE.

Question 5

Where can I submit a proposal or get solicitation documents?

Accepted Answer

You can access the full solicitation documents and submit your proposal at: https://sam.gov/workspace/contract/opp/00c93fedf6b74fefba50e5b967668016/view

Telephony System Technician

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