This opportunity has closed
The submission deadline was September 9, 2026. This page is kept for reference purposes.
Software as a Service (SaaS) - Case Management System - Office of the Federal Ombudsperson for Victims of Crime (OFOVC)
PROCUREMENT OVERVIEW: The Department of Justice Canada (JUS) is seeking a Software as a Service (SaaS) platform for a Case Management System to support the Office of the Federal Ombudsperson for Victims of Crime (OFOVC). The primary objective is to manage case files effectively, enhance trend analys...
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Description
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The Department of Justice Canada (JUS) has a requirement for a Software as a Service (SaaS) platform and associated services (via the issuance of Task Authorizations) to support case management of files enabling robust reporting and data analysis. This solution is required to effectively manage case files, increase capacity for trend analysis and support systemic reviews. The case management solution must be bilingual, respect Government of Canada accessibility and security requirements, be user friendly, have a data entry interface that will avoid the possibility of overwriting information from one victim/case to another, and have an efficient search engine. The system also needs to allow the deletion of transitory information in a victim/case file upon request from the user. The Office of the Federal Ombudsperson for Victims of Crime (OFOVC) need to acquire a new commercially-available case management system. This system should be a web-based service offered by the Contractor, where the data will be stored on a cloud (server must be located in Canada). The system should allow the OFOVC to capture, manage, and analyze information provided by clients/inquirers who contact the offices as well as facilitating the tracking of activities and follow-ups. JUS intends to award one (1) contract for this solution for five (5) years. There are security requirements associated with this requirement. For additional information, consult the solicitation documents.
Additional Information
Source
canadabuys
Status
closed
Procurement Method
Competitive - Open bidding
Procurement Category
*SRV
Selection Criteria
Highest Combined Rating of Technical Merit and Price
Regions of Delivery
*Canada
Reference Number
cb-766-58483371
Amendment Number
001
Contracting Entity
Department of Justice (JUS)
Contact Name
Sharon Ruiter
Contact Email
Contact Phone
+13434874465
Contact Country
Canada
Organization City
Ottawa
Organization Province / State
Ontario
Organization Country
Canada
Last Updated
September 9, 2026
Frequently Asked Questions
When is the proposal submission deadline?
The proposal submission deadline is September 9, 2026 (Overdue).
Note: This opportunity has already closed. See similar active opportunities above.
Where can I submit a proposal or get solicitation documents?
You can access the full solicitation documents and submit your proposal at the official source:
Visit Official SourceAI Summary
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PROCUREMENT OVERVIEW:
The Department of Justice Canada (JUS) is seeking a Software as a Service (SaaS) platform for a Case Management System to support the Office of the Federal Ombudsperson for Victims of Crime (OFOVC). The primary objective is to manage case files effectively, enhance trend analysis capacity, and facilitate systemic reviews. The solution must be user-friendly, bilingual, compliant with Government of Canada accessibility and security standards, and capable of preventing data overwriting. Additionally, it should allow for the deletion of transitory information upon user request and feature an efficient search engine. The system will be web-based, with data stored on a cloud server located in Canada.
ISSUING ORGANIZATION:
Department of Justice (JUS)
Ottawa, Ontario, Canada
Contact: Sharon Ruiter ([email protected])
MANDATORY REQUIREMENTS:
- The SaaS solution must be bilingual (English and French).
- Compliance with Government of Canada accessibility and security requirements.
- User-friendly interface that prevents overwriting of victim/case information.
- Capability to delete transitory information upon user request.
- The cloud server must be located in Canada.
- The system must facilitate the tracking of activities and follow-ups.
TECHNICAL CAPABILITIES:
Bidders must demonstrate expertise in developing and maintaining cloud-based SaaS solutions, particularly in case management systems. Familiarity with data management, reporting, and analytics tools is essential. The solution must support robust data analysis and reporting functionalities.
PREFERRED QUALIFICATIONS:
While not mandatory, bidders with prior experience in providing SaaS solutions to governmental or public sector clients will have a competitive advantage. Additional certifications in relevant technologies or methodologies may also be viewed favorably.
This summary provides a comprehensive overview of the RFP for potential bidders to assess their fit for the opportunity.
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