THS - 13.5 Program Administration - Senior

PROCUREMENT OVERVIEW

The Department of Health (HC) is seeking a contractor to provide Program Administration and Health Assessment Support for the Public Health Agency of Canada (PHAC) at the Ottawa International Airport. The core need is to supplement administrative resources to manage documentation, information management, traveller coordination, scheduling, reporting, data entry, and operational support activities, especially during fluctuating traveller volumes. The services are required 24/7, including statutory holidays.

ISSUING ORGANIZATION

• Organization: Department of Health (HC)
• Location: Ottawa, Ontario, Canada
• Primary Contact: Teresa McKenny
• Email: [email protected]

KEY DATES

• Posted Date: June 24, 2026
• Proposal Due Date: June 26, 2026, at 12:00 PM
• Performance Period: The contract will last for 60 days from the date of award, with an option for one renewal period.

MANDATORY REQUIREMENTS

Bidders must meet the following criteria:

• Education: Minimum of a secondary school diploma.
• Experience: At least 24 months of experience working with the public.
• Security Clearance: Reliability clearance is required.
• Availability: Resources must be available 24/7, including holidays.
• Location: All work must be conducted at the Ottawa International Airport.
• Language: Work may be conducted in either English or French.

TECHNICAL CAPABILITIES

Bidders should possess the following skills and expertise:

• Experience in administrative support and health assessments.
• Familiarity with data entry and information management systems.
• Ability to perform health assessments and coordinate traveller compliance with quarantine or isolation plans.

DELIVERABLES AND PERFORMANCE STANDARDS

Key deliverables include:

• Conducting health assessments for asymptomatic and symptomatic travellers.
• Data entry into electronic records systems and providing daily data extracts.
• Reporting information as required by the Project Authority.
• Completing additional tasks as directed.

EVALUATION CRITERIA

Proposals will be evaluated based on the lowest price compliant bid. There are no specific weighting factors mentioned, but compliance with mandatory requirements is essential for consideration.

PREFERRED QUALIFICATIONS

While not mandatory, the following qualifications may enhance a bidder's competitiveness:

• Additional certifications related to health assessment or public health.
• Experience in a similar operational environment, particularly in airport settings.

This summary provides a comprehensive overview of the RFP, enabling potential bidders to assess their fit for the opportunity effectively.