Question 1

What is "Facilitation services for the delivery of multiple virtual training courses to the Employment and Social Development of Canada (ESDC) Call Centre employees."?

Accepted Answer

### PROCUREMENT OVERVIEW
The Department of Employment and Social Development (ESDC) of Canada is seeking professional facilitation services to deliver multiple virtual training courses aimed at enhancing the skills of call centre employees. This initiative is driven by the requirement outlined in section 60.02 of the Program and Administrative Services (PA) Collective Agreement, which mandates that all call centre employees receive at least one day of facilitated training focused on crisis intervention. The core objective is to equip employees with the necessary skills to effectively manage crisis situations in their roles.

### ISSUING ORGANIZATION
- **Organization:** Department of Employment and Social Development (ESDC)
- **Location:** Gatineau, QC, Canada
- **Primary Contact:** Michelle Pauzé
- **Email:** NC-Solicitations-GD@hrsdc-rhdcc.gc.ca

### KEY DATES
- **Posted Date:** March 31, 2026
- **Proposal Due Date:** April 20, 2026
- **Anticipated Award Date:** Not specified
- **Performance Period:** Not specified

### CONTRACT DETAILS
- **Contract Type:** Not explicitly stated
- **Estimated Contract Value:** Not mentioned
- **Option Years:** Not mentioned

### MANDATORY REQUIREMENTS
To be eligible for consideration, bidders must meet the following mandatory requirements:
- **Required Certifications:** Not specified
- **Required Security Clearances:** Not specified
- **Set-aside Restrictions:** Not specified
- **Geographic Restrictions:** Services must be deliverable virtually, but no specific geographic limitations are mentioned.
- **Minimum Years of Experience:** Not specified, but relevant experience in training facilitation is implied.
- **Bonding or Insurance Requirements:** Not specified

### TECHNICAL CAPABILITIES
Bidders should possess specific technical skills and domain expertise in:
- Virtual training facilitation
- Crisis intervention methodologies
- Experience in call centre operations or training

### DELIVERABLES AND PERFORMANCE STANDARDS
Key deliverables include:
- Development and delivery of multiple virtual training courses
- Training focused on crisis intervention for call centre employees
- Adherence to any reporting requirements or performance metrics, though specific metrics or SLAs are not detailed in the RFP.

### EVALUATION CRITERIA
Proposals will be evaluated based on criteria that may include:
- Technical approach to training delivery
- Relevant past performance in similar projects
- Price competitiveness
The specific weighting of these factors is not provided, nor is it stated whether the evaluation will follow a best-value or lowest-price technically acceptable approach.

### PREFERRED QUALIFICATIONS
While not mandatory, the following qualifications may provide a competitive advantage:
- Experience in delivering training to government employees or in the public sector
- Advanced certifications in crisis intervention or training facilitation
- Familiarity with virtual training platforms and tools

This summary provides a comprehensive overview of the opportunity for potential bidders to assess their fit for the ESDC's requirements for training facilitation services.

Question 2

When is the proposal submission deadline?

Accepted Answer

The proposal submission deadline is April 20, 2026 (16 days left).

Question 3

Where can I submit a proposal or get solicitation documents?

Accepted Answer

You can access the full solicitation documents and submit your proposal at: https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/cb-94-30853326

Facilitation services for the delivery of multiple virtual training courses to the Employment and Social Development of Canada (ESDC) Call Centre employees.

Actions

Documents

Description

Additional Information

Source

Source Record ID

Source URL

Type

Status

Is Public

Deadline Text

Created

Last Updated

Contact Info Name

Contact Info Email

Organization Address Line

Organization Address City

Organization Address Province

Organization Address Postal Code

Organization Country

Reference Number

Summary Updated At

Frequently Asked Questions

AI Summary

Explore More Opportunities